Capturing comments are a great way to communicate between requestor and support team. However, from time to time, support team might want to exchange information without requestor being notified, and this the purpose of private comment feature as a private comment is invisible from the requestor.
To know more about private comment, you can either read the highlights below or watch this video for more detail explanation.
Add a private comment
Christie captures a private comment for her colleague, Megan
Only you and your colleague who can see the private comment
Diego, the requestor, can't see private comment. But Megan and HR Colleague can see the private comment. Private comment appears with a gray background
Hope you enjoy this post about private comment
Have a nice day!