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Microsoft Teams Ticketing As A Service

Best-in-class solution to build your service desk and Leverage your Microsoft 365 investment

Full access. No credit card required.

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" We're happy to welcome Ticketing As A Service to Microsoft AppSource, which gives our customers access to the best solution available from our extensive partner ecosystem."

Toby Bowers, General Manager, Business Applications Group, Microsoft Corp

Why your organization need a
Ticketing App

Tired of having your teams managing requests on sticky notes and Excel?

A Ticketing system provides a user friendly solution for users and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution.

 

Now you can empower your teams to deliver great services to your internal users and external customers. 

Key Benefits of using a Ticketing App

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Keeps Records and keeps your Organized

All relevant information, documents and interactions will be stored at the same place. Customer don't have the frustation to introduce and state their issue again and your support team don't waste their time looking for information.

Helps Prioritize Requests

A Ticketing App help to organize, catalog and prioritize an important volume of incoming support queries. It also makes it far less likely that some customer requests will go unanswered/unresolved.

Creates Easy Communication

Customer can choose what is their more convenient communication channel to raise a ticket and to coummunicate with your support team.  

Accelerates Resolution

In addition to all above points, instant notification and automation will speed-up issue resolution.

Maintains High Standards

Many ticketing systems come with the ability to incorporate Service Level Agreements. SLAs help to set clear expectations for customers and goals for your support team.

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Benefits for many departments

A Ticketing system is not only for the IT team. No matter what is your industry and company size, any team that provides a support service to internal users or external customers can benefit from a Ticketing system. Here are few examples.

With an HR ticketing system, an employee can submit a ticket for confidential questions about pay, benefits, timekeeping, or other HR-related issues.

An HR ticketing system can help your HR department to work more effectively and to improve employees satisfaction.

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Key Features of Ticketing by TeamsWork

Customizable Form

Add custom fields to adjust the Ticket form to your Needs

Automation

Automatically assign tickets based on rules

SLA

Define and track your Service Level Agreement

Incoming emails

Support users outside of your Teams Organization

Real-time notification

Instant notification by Teams and Emails of changes in tickets

Reminder

Proactively alert you of coming due date

Dashboard

Track your Tickets and Team Performance

Confidentiality

Keep information confidential between you and the support team.

Multi-languages

English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi

Unlimited users

Onboard all the users and agents that provide support.

Unlimited Instances

Create as many Ticketing instances as you need.

Pay for your

real usage

No need to worry about dormant users, pay only for what you really use.

Full access. No credit card required.

Features Integrated with Microsoft Teams

Microsoft Teams Native Development

Unlike most Apps and Web Tools you will find in the market, Ticketing App has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform.

Simple & Intuitive UI

Ticketing Apps has been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!

Web, Desktop & Mobile Ready

Get same great experience on any device, anywhere using Microsft Teams desktop, mobile and web version. 

Microsoft Single Sign-on

No extra login and password to remember. Simply click Sign-in, and you are connected.

App users are the same as Teams members and Teams owners, so no additional users list to manage.

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Multi-Channels

Ticketing App was developed to be aligned with Microsoft Teams and channels design. As you can add many Teams and channels, so can you do with Ticketing App instance. 

Real-time Chatbot Notifications

Users are immediately and automatically notified within Teams, which improves communication and leads to faster resolution.

Microsoft 365 Security & Compliance

As we know that Ticketing App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. See our FAQs to understand how we keep your Data Safe.

Microsoft Azure High Availability

Microsoft Azure infrastructure is delivering high availability and reliability, high efficiency, and smart scalability to provide a more secure, private, and trusted cloud for Ticketing App and your data. 

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From few to thousand tickets a month,
there is a plan for you.

Starter

Switch to Biling period to monthly billing to view Starter pricing

Premium

For SMEs that want to deploy Ticketing in few departments to support internal users.

8.75

US$
/ month

Quota of 1200 tickets, billed annually
Above quota, 10 US$/100 tickets

Professional

For companies that want to leverage Ticketing in many departments and/or provide support to external users.

29.50

US$
/ month

Quota of 6000 tickets, billed annually
Above quota, 7 US$/100 tickets

Enterprise

Enterprise plan is available when you have more than 1000 tickets/month

Full access. No credit card.

Starter plan includes

Real-time notification in Chat
Multi-Channels

Unlimited Ticketing Instances

Unlimited Users

Desktop, Mobile & Web version

Multi-Languages

Single Sign On

Azure High Availability

Security & Compliance

Full access. No credit card.

Includes Starter plan, plus

Raise Ticket with Email

Assign Ticket automatically using rules

Service Level Agreement

Idle tickets alert

Due date alert

Custom fields

Dashboard and XL/CSV Export

Full access. No credit card.

Includes Premium plan, plus

30% Volume Discount!

Priority on custom development

Premium support

Frequently Asked Questions

How do you Count the Number of Tickets?

Every time a user create a new tickets, it will be accounted for the monthly or yearly subscription period. At the end of the period, we count how many tickets were created and you will be charged based on that, as simple as that!

Where is my Data Stored and is it Secure?

TeamsWork Servers and databases are hosted on Microsoft Azure. Unlike most competitors on the internet where you don't really know where your data is stored and if it's secure, with Microsoft Azure Cloud Services, you can be sure that your data is secure with the guarantee of maximum availability, security and confidentiality.

Our company is not using Microsoft Teams, can I still use your Product?

Unfortunately no. Our product has been designed to work within Microsoft Teams and its ecosystem.

However, anyone with an email address can raise a ticket and correspond with your support team.

Be in Touch

If you have an inquiry, need support or want to suggest a new feature for our App, please send your message using the contact form below.

Thanks for contacting us. You will receive in few minutes an acknowlegement email to your registered email address. If you cannot see it in your inbox, check your spam folder and make sure to authorize our email to allow future correspondence.

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