Microsoft Teams Ticketing As A Service
Best-in-class solution to build your service desk and Leverage your Microsoft 365 investment
Full access. No credit card required.
" We're happy to welcome Ticketing As A Service to Microsoft AppSource, which gives our customers access to the best solution available from our extensive partner ecosystem."
Toby Bowers, General Manager, Business Applications Group, Microsoft Corp
Why your organization need a
Ticketing App
Tired of having your teams managing requests on sticky notes and Excel?
A Ticketing system provides a user friendly solution for users and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution.
Now you can empower your teams to deliver great services to your internal users and external customers.
Key Benefits of using a Ticketing App
Keeps Records and keeps your Organized
All relevant information, documents and interactions will be stored at the same place. Customer don't have the frustation to introduce and state their issue again and your support team don't waste their time looking for information.
Helps Prioritize Requests
A Ticketing App help to organize, catalog and prioritize an important volume of incoming support queries. It also makes it far less likely that some customer requests will go unanswered/unresolved.
Creates Easy Communication
Customer can choose what is their more convenient communication channel to raise a ticket and to coummunicate with your support team.
Accelerates Resolution
In addition to all above points, instant notification and automation will speed-up issue resolution.
Maintains High Standards
Many ticketing systems come with the ability to incorporate Service Level Agreements. SLAs help to set clear expectations for customers and goals for your support team.
Benefits for many departments
A Ticketing system is not only for the IT team. No matter what is your industry and company size, any team that provides a support service to internal users or external customers can benefit from a Ticketing system. Here are few examples.
With an HR ticketing system, an employee can submit a ticket for confidential questions about pay, benefits, timekeeping, or other HR-related issues.
An HR ticketing system can help your HR department to work more effectively and to improve employees satisfaction.
Key Features of Ticketing by TeamsWork
Customizable Form
Add custom fields to adjust the Ticket form to your Needs
Automation
Automatically assign tickets based on rules
SLA
Define and track your Service Level Agreement
Incoming emails
Support users outside of your Teams Organization
Real-time notification
Instant notification by Teams and Emails of changes in tickets
Reminder
Proactively alert you of coming due date
Dashboard
Track your Tickets and Team Performance
Confidentiality
Keep information confidential between you and the support team.
Multi-languages
English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherland, Hindi
Unlimited users
Onboard all the users and agents that provide support.
Unlimited Instances
Create as many Ticketing instances as you need.
Pay for your
real usage
No need to worry about dormant users, pay only for what you really use.
Features Integrated with Microsoft Teams
Microsoft Teams Native Development
Unlike most Apps and Web Tools you will find in the market, Ticketing App has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform.
Simple & Intuitive UI
Ticketing Apps has been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!
Web, Desktop & Mobile Ready
Get same great experience on any device, anywhere using Microsft Teams desktop, mobile and web version.
Microsoft Single Sign-on
No extra login and password to remember. Simply click Sign-in, and you are connected.
App users are the same as Teams members and Teams owners, so no additional users list to manage.
Multi-Channels
Ticketing App was developed to be aligned with Microsoft Teams and channels design. As you can add many Teams and channels, so can you do with Ticketing App instance.
Real-time Chatbot Notifications
Users are immediately and automatically notified within Teams, which improves communication and leads to faster resolution.
Microsoft 365 Security & Compliance
As we know that Ticketing App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. See our FAQs to understand how we keep your Data Safe.
Microsoft Azure High Availability
Microsoft Azure infrastructure is delivering high availability and reliability, high efficiency, and smart scalability to provide a more secure, private, and trusted cloud for Ticketing App and your data.
From few to thousand tickets a month,
there is a plan for you.
Free
For any organization with low ticket volume but still wants to leverage a Ticketing platform.
Premium
For SMEs that want to deploy Ticketing in few departments to support internal users.
8.75
US$
/ month
Quota of 1200 tickets, billed annually
Above quota, 10 US$/100 tickets
Professional
For companies that want to leverage Ticketing in many departments and/or provide support to external users.
29.50
US$
/ month
Quota of 6000 tickets, billed annually
Above quota, 7 US$/100 tickets
Enterprise
Enterprise plan is available when you have more than 1000 tickets/month
Limit of 50 tickets / month
Coming
Soon
Frequently Asked Questions
How do you Count the Number of Tickets?
Every time a user create a new tickets, it will be accounted for the monthly or yearly subscription period. At the end of the period, we count how many tickets were created and you will be charged based on that, as simple as that!
Where is my Data Stored and is it Secure?
TeamsWork Servers and databases are hosted on Microsoft Azure. Unlike most competitors on the internet where you don't really know where your data is stored and if it's secure, with Microsoft Azure Cloud Services, you can be sure that your data is secure with the guarantee of maximum availability, security and confidentiality.
Our company is not using Microsoft Teams, can I still use your Product?
Unfortunately no. Our product has been designed to work within Microsoft Teams and its ecosystem.
However, anyone with an email address can raise a ticket and correspond with your support team.
Be in Touch
If you have an inquiry, need support or want to suggest a new feature for our App, please send your message using the contact form below.