Why your organization need a
Tired of having your teams managing requests on sticky notes and Excel?
A Ticketing system provides a user friendly solution for users and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution.
Now you can empower your teams to deliver great services to your internal users and external customers.
Key Benefits of using
Ticketing as a Service
Keeps Records and keeps your Organized
All relevant information, documents and interactions will be stored at the same place. Customer don't have the frustation to introduce and state their issue again and your support team don't waste their time looking for information.
Helps Prioritize Requests
A Ticketing App help to organize, catalog and prioritize an important volume of incoming support queries. It also makes it far less likely that some customer requests will go unanswered/unresolved.
Creates Easy Communication
Customer can choose what is their more convenient communication channel to raise a ticket and to coummunicate with your support team.
In addition to all above points, instant notification and automation will speed-up issue resolution.
Maintains High Standards
Many ticketing systems come with the ability to incorporate Service Level Agreements. SLAs help to set clear expectations for customers and goals for your support team.
Benefits for Many
A Ticketing system is not only for the IT team. No matter what is your industry and company size, any team that provides a support service to internal users or external customers can benefit from a Ticketing system. Here are few examples.
Ever dreamed of simplifying HR request management? Imagine effortlessly handling leave requests, questions, and other employee confidential inquiries.
Our Ticketing App makes it a reality. By centralizing all requests, streamlining workflows, and offering real-time communication, it ensures prompt responses and transparent processes. Prioritizing critical matters becomes a breeze, and performance analytics empower your HR team to continually enhance services.
The outcome? Streamlined HR operations, delighted employees, and more time for strategic HR initiatives.
Key Features of
Ticketing as a Service
Add custom fields to adjust the Ticket form to your Needs.
Automatically assign tickets based on rules.
Define and track your Service Level Agreement.
Email to Ticket
Support users outside of your Teams Organization using Emails.
Instant notification by Teams and Emails of changes in tickets.
Proactively alert you of coming due date.
Automate ticket creation, extract ticket data for reporting purposes, or integrate Ticketing App into your existing tools.
Track your Tickets and Team Performance. Leverage Power BI and Ticketing API for Advanced Reporting and Analytics.
English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherlands, Hindi, etc.
Onboard all the users and agents that provide support.
Create as many Ticketing instances as you need.
Pay for Your Real Usage
No need to worry about dormant users, pay only for what you really use.
Features Integrated with
Microsoft Teams Native Development
Unlike most Apps and Web Tools you will find in the market, Ticketing App has been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform.
Simple & Intuitive UI
Ticketing Apps has been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!
Web, Desktop & Mobile Ready
Get same great experience on any device, anywhere using Microsft Teams desktop, mobile and web version.
Microsoft Single Sign-on
No extra login and password to remember. Simply click Sign-in, and you are connected. App users are the same as Teams members and Teams owners, so no additional users list to manage.
Ticketing App was developed to be aligned with Microsoft Teams and channels design. As you can add many Teams and channels, so can you do with Ticketing App instance.
Real-time Chatbot Notifications
Users are immediately and automatically notified within Teams, which improves communication and leads to faster resolution.
Microsoft 365 Security & Compliance
As we know that Ticketing App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. See our FAQs to understand how we keep your Data Safe.
Advanced Analytics with Power BI
Discover powerful reporting and dashboards within the Ticketing App. Get valuable insights on ticket statuses, response times, and agent performance. Take it even further with Ticketing API, integrating with tools like Power BI for advanced analytics and data-driven decisions.
Toby Bowers, General Manager, Business Applications Group, Microsoft Corp
" We're happy to welcome Ticketing As A Service to Microsoft AppSource, which gives our customers access to the best solution available from our extensive partner ecosystem."
From few to thousand tickets a month,
there is a plan for you.
Free Plan (Free Forever)
For any organization with low ticket volume but still wants to leverage a Ticketing platform.
Free tier plan includes:
• Free quota of 30 Tickets/month
• Real-time Notifications in Chat
• Desktop, Mobile & Web version
• Single Sign On
• Azure High Availability
• Security & Compliance
For SMEs that want to deploy Ticketing in few departments to support internal users.
Includes Free Plan, Plus:
• Quota of 1200 Tickets/year
• Custom Fields
• Idle Tickets Alert
• Due Date Alert
• XL/CSV Export
• Unlimited Ticketing Instances
• Unlimited Users
For companies that want to leverage Ticketing in many departments and/or provide support to external users.
Includes Premium Plan, Plus:
• Quota of 6000 Tickets/year
• Email to Ticket
• Ticketing API
• Assign Ticket Automatically
• Service Level Agreement
• Priority Feature Development
• Priority Support
• 30% Volume Discount!
Frequently Asked Questions
Where is my Data Stored and is it Secure?
Our company is not using Microsoft Teams, can I still use your Product?
Unfortunately no. Our product has been designed to work within Microsoft Teams and its ecosystem.
However, anyone with an email address can raise a ticket and correspond with your support team.
How do you Count the Number of Tickets?
Every time a user create a new tickets, it will be accounted for the monthly or yearly subscription period. At the end of the period, we count how many tickets were created and you will be charged based on that, as simple as that!
TeamsWork Servers and databases are hosted on Microsoft Azure. Unlike most competitors on the internet where you don't really know where your data is stored and if it's secure, with Microsoft Azure Cloud Services, you can be sure that your data is secure with the guarantee of maximum availability, security and confidentiality.
Be in Touch
If you have an inquiry, need support or want to suggest a new feature for our App, please send your message using the contact form below.