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Ticketing as a Service: The Best Jira Alternative for Microsoft Teams Ticketing

Looking for a Jira alternative that runs entirely within Microsoft Teams? Here's why TeamsWork's Ticketing as a Service offers more for less.

Designed for Microsoft Teams

Ticketing as a Service is built natively for Microsoft Teams. Every core feature, from ticket creation to full ticket management and reporting, runs directly inside Teams on every plan, with no separate portal or login required.

Built for Small and Medium Teams

Jira Service Management is a powerful, feature-rich platform, but it's built for large IT organizations and can take real time to configure.

 

Ticketing as a Service is designed to be simple to set up and easy to use from day one, without sacrificing the core capabilities small and medium-sized teams actually need

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Unlimited Ticketing Instances and Users

Jira's Standard and Premium plans are limited to a single site, and you pay per agent — its free plan caps out at just 3 agents.

 

Ticketing as a Service includes unlimited ticketing instances and unlimited users on every plan, including the free plan, so you can create as many ticket queues as you need without paying more as your team grows.

Custom Fields, Email-to-Ticket, SLA Tracking

Jira Service Management includes custom forms and email-to-ticket support, and SLA tracking from its Standard plan ($20/agent/month) — the free plan doesn't include SLA tracking at all.

 

Ticketing as a Service includes custom fields, email-to-ticket, and SLA tracking, starting on the Professional plan ($29.50/org/month), with unlimited users included.

Pay less and get more

Unlike Jira, Ticketing as a Service doesn't charge per agent.

 

  • Jira: Standard plan costs $20/agent/month. A 50-agent team handling 500 tickets/month pays $1,000/month.

  • Ticketing as a Service: the same volume is covered by the Leader plan at $88.50/month, unlimited users included.

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That's a saving of over $10,900 per year.

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