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Assignee List & Automatic Assignee in Ticketing App by TeamsWork

Hi All,


Today we will discover features related to assignee in Ticketing App by TeamsWork


In Ticketing App, you can choose whether your assignee list is based on Teams Owner list or a custom list. You can also automatically assign ticket based on rules. To know more, you can either read the highlights below or watch these videos for more detail explanation.





How to configure assignee list in Ticketing

Go to the Setting area, then go to Assignee tab

  • Default setting is that your Assignee list is based on Teams Owner of the Microsoft Teams

  • If you choose your assignee list to be a custom list, then you can select which Teams Members will part of the Assignee List.


Select your assignee

Now that we have successfully changed the assignee list, we can select an assignee on the ticket form


How to configure automatic assignee in Ticketing

Go to the Setting area, then go to Assignee tab. With this setting, you can automatically assign ticket based on rules.

  • All Urgent tickets will be assigned to Allan

  • "Otherwise" always apply last, so you can assign ticket to a default user if previous rules doesn't apply to the ticket. In our case, we wants all non-urgent ticket to be assigned to Diego


Assign ticket automatically

After creating tickets, all tickets have been automatically assigned based on the rules we set earlier (Urgent ticket is assigned to Allan and non-urgent ticket is assigned to Diego)



Hope you enjoy this post


Have a great day!


Marc

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