Assignee List and Notifications in Ticketing App by TeamsWork

Hi All,

Today we will discover features related to assignee list in Ticketing App by TeamsWork.

In Ticketing App, you can choose whether your assignee list is based on Teams Owner list or a custom list. You can also automatically assign ticket based on rules. Finally, you can notify a list of users when a ticket is created without any Assignee.

To know more, you can either read the highlights below or watch these videos for more detail explanation.

1) Define who is in your assignee list

2) Automatically assign ticket based on rules

3) Notify user(s) if a ticket is created without assignee

4) Can I assign a ticket to more than one assignee?

1) Define who is in your Assignee list

Go to the Setting area, then go to Assignee tab

Default setting is that your Assignee list is based on Teams Owner of the Microsoft Teams
If you choose your assignee list to be a custom list, then you can select which Teams Members will part of the Assignee List.

Select your assignee

Now that we have successfully changed the assignee list, we can select an assignee on the ticket form

2) Automatically assign ticket based on rules

You can easily assign ticket based on rules, such as: if priortiy is "Urgent" then assign ticket to John.

You can use any item list, including tags and custom fields as condition for a rule. You can learn more about Ticketing Automation here.

3) Notify user(s) if a ticket is created without assignee

You can enable this setting if you wish to notify user(s) when a ticket is created without any assignee.

Navigate to the Assignee panel in the setting area:

Browse the page until you reach this section

4) Can I assign a ticket to more than one assignee?

No, it is not possible to assign a ticket to multiple assignees. As a best practice, we strongly recommend having only one person accountable for resolving a ticket to ensure clear ownership and accountability.

That said, we can offer an alternative solution: