Updated: Aug 31
Today we will discover features related to assignee list in Ticketing App by TeamsWork.
In Ticketing App, you can choose whether your assignee list is based on Teams Owner list or a custom list. You can also automatically assign ticket based on rules. Finally, you can notify a list of users when a ticket is created without any Assignee.
To know more, you can either read the highlights below or watch these videos for more detail explanation.
1) Define who is in your Assignee list
Go to the Setting area, then go to Assignee tab
Default setting is that your Assignee list is based on Teams Owner of the Microsoft Teams
If you choose your assignee list to be a custom list, then you can select which Teams Members will part of the Assignee List.
Select your assignee
Now that we have successfully changed the assignee list, we can select an assignee on the ticket form
2) Automatically assign ticket based on rules
You can easily assign ticket based on rules, such as: if priortiy is "Urgent" then assign ticket to John.
You can use any item list, including tags and custom fields as condition for a rule.
Go to the Setting area, then go to Assignee tab. With this setting, you can automatically assign ticket based on rules.
All Urgent tickets will be assigned to Allan
"Otherwise" always apply last, so you can assign ticket to a default user if previous rules doesn't apply to the ticket. In our case, we wants all non-urgent ticket to be assigned to Diego
On done, any future tickets will follow the rules and assign ticket accordingly.
3) Notify user(s) if a ticket is created without assignee
You can enable this setting if you wish to notify user(s) when a ticket is created without any assignee.
Navigate to the Assignee panel in the setting area:
Browse the page until you reach this section
Hope you enjoy this post
Have a great day!