TeamsWork adheres rigorously to the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations to ensure the confidentiality, integrity, and availability of Protected Health Information (PHI).
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) is a federal regulation developed by the U.S. Department of Health and Human Services. HIPAA was designed to protect the privacy and security of an individual’s Protected Health Information (PHI) and establishes standards and requirements around the use, disclosure, and protection of that data. HIPAA applies to covered entities and business associates, that create, receive, maintain, access, or send PHI.
How TeamsWork Apps support HIPAA compliance
Privacy Responsibility: TeamsWork has a dedicated HIPAA Privacy Officer. Our Privacy Officer understands their responsibilities, the HIPAA Privacy Rule, and how those requirements apply to our products.
Security Rule: The Security Rule sets standards for protecting electronic PHI (ePHI). TeamsWork has implemented robust technical safeguards, such as access controls and encryption, to protect ePHI from unauthorized access and disclosure.
Incident response management: We have implemented an incident management process, with the Security team responsible for the program, which comprises of: recording every action, when managing an incident, into the Incident Management System under an incident ticket; associating problems, where possible, with the underlying cause and/or grouping them together into parent incidents; completing a Post Incident Review (PIR) after Major and Critical Incidents
HIPAA Compliance Program: TeamsWork has developed a comprehensive HIPAA compliance program that includes policies and procedures, training for employees, regular risk assessments, and audits. This program ensures that we meet HIPAA requirements and continuously improve our practices.
Risk Analysis and Management: TeamsWork conducts regular risk assessments to identify and mitigate potential risks to the security of PHI. This proactive approach helps us prevent breaches and protect patients' information.
Training: All TeamsWork employees are required to complete training annually. Additionally, we distribute security-related awareness exercises and communications ad hoc throughout the year.
Physical Access Controls: TeamsWork use Azure cloud services who apply strict physical access control in its Data center. Read more: https://learn.microsoft.com/en-us/azure/security/fundamentals/physical-security
Data Encryption: We encrypt at rest and in transit to protect it from unauthorized access. This adds an extra layer of security to ensure that PHI remains confidential and secure.
Audit Controls: Teamswork implements audit controls to monitor access to PHI and detect any unauthorized access or activity. This allows us to quickly respond to any potential security incidents and protect PHI from breaches.
Certification
At present, there’s no certification in relation to HIPAA. The agencies that certify health technology don’t approve software or empower independent certifying authorities to accredit business associates or covered entities with a HIPAA attestation. Therefore, there is no official certification to say that we comply with HIPAA. However, Ticketing As A Service undergo Microsoft Certification process, an independent verification of the operational effectiveness of their security, privacy, and compliance controls done by Microsoft.
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