Why Choose TeamsWork Ticketing over Roby
Looking for a Ticketing solution that runs within Microsoft Teams? Here are some highlights why TeamsWork Ticketing offers more for less.
Designed for Microsoft Teams
Unless many other products you will find, TeamsWork Ticketing As A Service has been designed since inception to leverage Microsoft Teams and its ecosystem. The whole solution runs within Microsoft Teams. On the other hand, Roby agents will have to open an external web site, hence leaving Microsoft Teams and its secured environment, to access dashboard and other features.
Unlimited Ticketing Instance
While Roby is limited to a single Ticketing instance, with Microsoft Teams Ticketing by TeamsWork you have an unlimited number of Ticketing instances, so you can have a Ticketing instance for IT Help Desk, one for HR Support, etc. In short, create as many ticketing instance as you need, and all with different agents if needed.
Microsoft Teams Ticketing by TeamsWork offers custom Fields to customize your ticket form and capture all information your organization need. Roby does not offer this capability.
With Microsoft Teams Ticketing by TeamsWork, you can support users that are external to your Microsoft Tenant using email. Roby does not offer this capability.
Alert and notifications
Microsoft Teams Ticketing comes with a robust set of alert and notifications: idle tickets, SLA, alert on due dates, etc. Roby does not offer these capabilities.
Click following link if you want to know more about Microsoft Teams Ticketing features.
Pay less and get more
One of TeamsWork vision is to provide a full-featured and user friendly Microsoft Teams Ticketing solution within an affordable budget so every organization can use it without trade-off.
Using TeamsWork ticketing will cost your as low as 0.1 US$ per ticket (0.05 US$ with volume discount) while it will cost you the same ticket 3 US$ when using Roby (Source: Roby payment plans).
Assuming 1000 tickets a year, by using TeamsWork ticketing, it's a 2895 US$ saving per year!
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