Add Ticketing App and boost your Productivity

Customizable Form

Add custom fields to adjust the Ticket form to your Needs

Automation

Automatically assign tickets based on rules

SLA

Define and track your Service Level Agreement

Incoming emails

Support users outside of your Teams Organization

Real-time notification

Instant notification by Teams and Emails of changes in tickets

Reminder

Proactively alert you of coming due date

Dashboard

Track your Tickets and Team Performance

Budget friendly solution

Stop paying by agent / seat, start paying for what you really use.

Full access. No credit card required.

TeamsWork Ticketing for Microsoft Teams - A Simple & Intuitive user interface with Rich Features
TeamsWork Ticketing for Microsoft Teams - A Simple & Intuitive user interface with Rich Features

press to zoom
TeamsWork Ticketing for Microsoft Teams - Ready for Analytics
TeamsWork Ticketing for Microsoft Teams - Ready for Analytics

press to zoom
TeamsWork Ticketing for Microsoft Teams - All relevant information in a single place
TeamsWork Ticketing for Microsoft Teams - All relevant information in a single place

press to zoom
TeamsWork Ticketing for Microsoft Teams - A Simple & Intuitive user interface with Rich Features
TeamsWork Ticketing for Microsoft Teams - A Simple & Intuitive user interface with Rich Features

press to zoom
1/4

Why your organization need a
Ticketing App

Tired of having your teams managing requests on sticky notes and Excel?

Now you can empower your teams to deliver great services to your internal users and external customers.

Our Ticketing App provides a user friendly solution for users and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution. 

A Ticketing app is not only for IT Team

No matter what your industry is and company size, any team that provides a support service to internal users or external customers can benefit from a Ticketing App. Here are few examples:

Microsoft Teams Teamswork ticketing Customer care
Microsoft Teams Teamswork ticketing IT Help Desk
Microsoft Teams Teamswork ticketing Human Resources
Microsoft Teams Teamswork ticketing Legal
Microsoft Teams Teamswork ticketing Graphic Design
Microsoft Teams Teamswork ticketing Facility Management
 

Key Features

Our beautifullly crafted application deliver all necessary features to submit, prioritize and track tickets while leveraging Microsoft 365 ecosystem. See it for yourself in this introduction video.

We are continuously delivering new Features based on our user requirements. Use the contact form to submit your enquiry.

TeamsWork

Ticketing App

Instant notification throught chat and email
Confidentiality of tickets

Personalize your ticket with custom fields

External users can raise ticket with email

Alert and notifications: SLA, idle tickets, ..
Suppot many languages (EN, FR, DE, JP, KR,...)

Dashboard and XL/CSV Export

Create as many Ticketing instance you need

Picto checkmark.png

More detail about Ticketing features: visit this page

 

Why choose our Ticketing App

Made for Microsoft Teams

Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform:

TeamsWork

App

Microsoft Teams Native Development

Simple & Intuitive UI

Web, Desktop & Mobile App Ready

Microsoft Teams Notifications

Microsoft Single Sign On

Microsoft 365 Security & Compliance

Microsoft Azure High Availability

Ready for Analytics

Picto checkmark.png
1/6
Microsoft Teams Teamswork ticketing blank tablet
Microsoft Teams Teamswork ticketing Ticket form

Simple & Intuitive UI

Our Productivity Apps have been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!

Rich Features

We include all necessary features for you to provide an excellent support service to your internal and external customers.

Web, Desktop & Mobile Ready

Get same great experience on any device, anywhere. 

Microsoft Single Sign-on

No extra login and password to remember. Simply click Sign-in, and you are connected.

App users are the same as Teams members and Teams owners, so no additional users list to manage.

Microsoft Teams Teamswork ticketing Mobile tickets list
Microsoft Teams Teamswork ticketing mobile ticket form
Microsoft Teams Teamswork ticketing blank tablet
Microsoft Teams Teamswork ticketing chat notifications

Get Support from Teams OR using Email

In addition to be able to create and track Tickets from Teams, you can also support external users who don't have access to your Teams.

Real-time Teams & Email Notifications

Users are immediately and automatically notified within Teams, or by email, which improves communication and leads to faster resolution.

Ready for Analytics

Teams Owners can enjoy a beautifully crafted Dashboard to monitor the Team Performance. 

Data Confidentiality

As we know that our App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. Only the Requestor and the Support Team can access Ticket information and File Attachments. See our FAQs to understand how we keep your Data Safe.

Microsoft Teams Teamswork ticketing Dashboard

Lowest Fee Guaranteed

US$

 /10 tickets raised

Our pricing plan does not come with any hidden charges. You only pay on the number of tickets created!

As part of our company's mission, we want to create budget-friendly Productivity Apps that any company, including SMEs, can afford and use without a trade-off.

Unlimited Number of Instances and Users

No need to worry about dormant users or having high number of users in your Teams. In  addition, you can create as many ticketing instance as you need (IT Help Desk, HR support, Legal support, etc.) without additional charges.

How do you Count the Number of Tickets?

Every time a user create a new tickets, it will be accounted for the monthly subscription period. At the end of the Month, we count how many tickets were created and you will be charged based on that, as simple as that!

 

Frequently Asked Questions

Where is my Data Stored and is it Secure?

Unlike most 3rd party tools, where you don’t know where your data is stored and if it is safe, our Productivity Apps have been designed in such a way that it guarantees maximum level of Availability, Security and Privacy by leveraging Microsoft Security and Azure PaaS.

Our company is not using Microsoft Teams, can I still use your Product?

Unfortunately no. Our product has been designed to only work within Microsoft Teams and its ecosystem.

HOWEVER, anyone with an email address can raise a ticket and correspond with your support team.

 

Be in Touch

If you have an inquiry, need support or want to suggest a new feature for our App, please send your message using the contact form below.

Thanks for submitting!