Add Ticketing App and boost your Productivity
Add custom fields to adjust the Ticket form to your Needs
Automatically assign tickets based on rules
Define and track your Service Level Agreement
Support users outside of your Teams Organization
Instant notification by Teams and Emails of changes in tickets
Proactively alert you of coming due date
Track your Tickets and Team Performance
Budget friendly solution
Stop paying by agent / seat, start paying for what you really use.
Full access. No credit card required.
Why your organization need a
Tired of having your teams managing requests on sticky notes and Excel?
Now you can empower your teams to deliver great services to your internal users and external customers.
Our Ticketing App provides a user friendly solution for users and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution.
A Ticketing app is not only for IT Team
No matter what your industry is and company size, any team that provides a support service to internal users or external customers can benefit from a Ticketing App. Here are few examples:
Our beautifullly crafted application deliver all necessary features to submit, prioritize and track tickets while leveraging Microsoft 365 ecosystem. See it for yourself in this introduction video.
We are continuously delivering new Features based on our user requirements. Use the contact form to submit your enquiry.
Instant notification throught chat and email
Confidentiality of tickets
Personalize your ticket with custom fields
External users can raise ticket with email
Alert and notifications: SLA, idle tickets, ..
Suppot many languages (EN, FR, DE, JP, KR,...)
Dashboard and XL/CSV Export
Create as many Ticketing instance you need
More detail about Ticketing features: visit this page
Why choose our Ticketing App
Made for Microsoft Teams
Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform:
Microsoft Teams Native Development
Simple & Intuitive UI
Web, Desktop & Mobile App Ready
Microsoft Teams Notifications
Microsoft Single Sign On
Microsoft 365 Security & Compliance
Microsoft Azure High Availability
Ready for Analytics
Simple & Intuitive UI
Our Productivity Apps have been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!
We include all necessary features for you to provide an excellent support service to your internal and external customers.
Web, Desktop & Mobile Ready
Get same great experience on any device, anywhere.
Microsoft Single Sign-on
No extra login and password to remember. Simply click Sign-in, and you are connected.
App users are the same as Teams members and Teams owners, so no additional users list to manage.
Get Support from Teams OR using Email
In addition to be able to create and track Tickets from Teams, you can also support external users who don't have access to your Teams.
Real-time Teams & Email Notifications
Users are immediately and automatically notified within Teams, or by email, which improves communication and leads to faster resolution.
Ready for Analytics
Teams Owners can enjoy a beautifully crafted Dashboard to monitor the Team Performance.
As we know that our App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. Only the Requestor and the Support Team can access Ticket information and File Attachments. See our FAQs to understand how we keep your Data Safe.
Lowest Fee Guaranteed
/10 tickets raised
Our pricing plan does not come with any hidden charges. You only pay on the number of tickets created!
As part of our company's mission, we want to create budget-friendly Productivity Apps that any company, including SMEs, can afford and use without a trade-off.
Unlimited Number of Instances and Users
No need to worry about dormant users or having high number of users in your Teams. In addition, you can create as many ticketing instance as you need (IT Help Desk, HR support, Legal support, etc.) without additional charges.
How do you Count the Number of Tickets?
Every time a user create a new tickets, it will be accounted for the monthly subscription period. At the end of the Month, we count how many tickets were created and you will be charged based on that, as simple as that!
Frequently Asked Questions
Where is my Data Stored and is it Secure?
Unlike most 3rd party tools, where you don’t know where your data is stored and if it is safe, our Productivity Apps have been designed in such a way that it guarantees maximum level of Availability, Security and Privacy by leveraging Microsoft Security and Azure PaaS.
Our company is not using Microsoft Teams, can I still use your Product?
Unfortunately no. Our product has been designed to only work within Microsoft Teams and its ecosystem.
HOWEVER, anyone with an email address can raise a ticket and correspond with your support team.
Be in Touch
If you have an inquiry, need support or want to suggest a new feature for our App, please send your message using the contact form below.