Why your organization need a
Ticketing App

Tired of having your teams managing requests on sticky notes and Excel?

Now you can empower your teams to deliver great services to the rest of the employees.

Our Ticketing App provides a user friendly solution for employees and support team to raise tickets, collaborate, organize and manage tickets all the way to resolution. 

Picture1.png

A Ticketing app is not only for IT Team

No matter what your industry is and company size, any Team that provides an internal service to the rest of the employees (or external customers) can benefit from a Ticketing App. Here are few examples:

IT Help Desk
Human Resources
Digital Marketing
Legal
Graphic Design
Facility Management
 

Ticketing App by TeamsWork in Action

Our beautifullly crafted application deliver all necessary features to submit, prioritize and track tickets while leveraging Microsoft 365 ecosystem. See it for yourself in this introduction video.

Picture1.png

Key Features

TeamsWork

Ticketing App

Raise a ticket and manage it until resolution

Attach Images & Files

Send Comments
Instant notification throught Chat

Ticket is confidential to other users
Multi-Channels

Multi-Languages (EN, FR, DE, JP, KR,...)

Dashboard and XL/CSV Export 

Picto checkmark.png
 

Why choose our Ticketing App

Made for Microsoft Teams

Unlike most Apps and Web Tools you will find in the market, our Productivity Apps have been designed from inception to work within Microsoft Teams and take advantage of the benefits of that platform:

TeamsWork

App

Microsoft Teams Native Development

Simple & Intuitive UI

Web, Desktop & Mobile App Ready

Microsoft Teams Notifications

Microsoft Single Sign On

Microsoft 365 Security & Compliance

Microsoft Azure High Availability

Ready for Analytics

Picto checkmark.png
1/6
Tablet form2.png

Simple & Intuitive UI

Our Productivity Apps have been designed to provide an intuitive and smooth user experience so that no prior user training or user guide is needed!

Rich Features

We include all necessary features so that all relevant information are kept in the same place, such as Description, Assignee, Files attachment, Comment, Audit trail, etc...

Web, Desktop & Mobile Ready

Get same great experience on any device, anywhere. 

Microsoft Single Sign-on

No extra login and password to remember. Simply click Sign-in, and you are connected.

App users are the same as Teams members and Teams owners, so no additional users list to manage.

Phone ticket list 2.png
Phone form.png
Screenshot 2022-04-18 115450.png

Teams Notification

Users are immediately and automatically notified within Teams of a change in their tickets which improves communication and leads to faster resolution.

Ready for Analytics

Teams Owners can enjoy a beautifully crafted Dashboard to monitor the Team Performance. 

Data Confidentiality

As we know that our App can process sensitive information (ex: HR data), we take the Security and Confidentiality of your Data very Seriously. Only the Requestor and the Support Team can access Ticket information and File Attachments. See our FAQs to understand how we keep your Data Safe.

Dashboard 1366 x 768.png

Lowest Fee Guaranteed

US$

 /10 tickets raised

Our pricing plan does not come with any hidden charges. You only pay on the number of tickets created!

As part of our company's mission, we want to create budget-friendly Productivity Apps that any company, including SMEs, can afford and use without a trade-off.

Unlimited Number of Instances and Users

No need to worry about dormant users or having high number of users in your Teams. In  addition, you can create as many ticketing instance as you need (IT Help Desk, HR support, Legal support, etc.) without additional charges.

How do you Count the Number of Tickets?

Every time a user create a new tickets, it will be accounted for the monthly subscription period. At the end of the Month, we count how many tickets were created and you will be charged based on that, as simple as that!

 

Frequently Asked Questions

Where is my Data Stored and is it Secure?

Unlike most 3rd party tools, where you don’t know where your data is stored and if it is safe, our Productivity Apps have been designed in such a way that it guarantees maximum level of Availability, Security and Privacy by leveraging Microsoft Security and Azure PaaS.

Our company is not using Microsoft Teams, can I still use your Product?

Unfortunately no. Our product has been designed to only work within Microsoft Teams and its ecosystem.

 

Be in Touch

If you have an inquiry, need support or want to suggest a new feature product, please send your message using the contact form below.

Thanks for submitting!