PT OSF Flavors Asia is a global leader in creating custom flavors for the food and beverage industry. To enhance its operational efficiency and customer service, OSF Flavors aimed to streamline its sample management process. The company sought to replace its outdated manual methods of using Excel Spreadsheet to manage their inventory with a more modern, integrated solution. To achieve this, OSF Flavors partnered with Kitameraki, TeamsWork's sister company to develop a tailored Power Apps application.

Addressing OSF Flavors Challenges and Objectives
PT OSF Flavors was managing its sample inventory through Excel spreadsheets, causing inefficiencies. Salespeople in the field couldn’t easily check sample availability and had to contact the operations team for stock updates. If a sample was out of stock, they would need to request shipments from headquarters in the US or Europe, which caused delays in fulfilling customer order.
The manual inventory management process also made it difficult to keep accurate stock levels. Sales staff had to update inventory records manually on Excel spreadsheets, and sometimes they forgot to make updates, leading to discrepancies. Additionally, whenever shipments arrived from HQ, the inventory team had to manually enter the shipment details into the spreadsheet, which further slowed down the process.
To address these issues, the objective was to create an app that streamlined operations and empowered the sales team.
For operations, the app allows efficient tracking of sample data, including receipts, shipments, and inventory, while integrating product and customer information to improve efficiency. For sales, it provides real-time stock information during client meetings, eliminating delays, and includes a feedback feature for continuous product improvement.
Optimizing Inventory Management with Power Apps

Kitameraki addressed OSF Flavors’ challenges by delivering a comprehensive Power Platform development. At the core of the solution is a centralized inventory management system that provides a unified platform for tracking sample inventory. This includes detailed information on receipts, shipments, current stock levels, and associated product and customer data, ensuring transparency and organization.
The application also offers real-time insights into sample availability, empowering sales teams to respond promptly and accurately to customer inquiries. This not only eliminates delays but also ensures a smoother sales process.
By addressing these operational gaps, the solution significantly improves the overall customer experience. With accurate and timely information readily available, the sales team can meet customer needs more effectively, fostering satisfaction and building stronger relationships with clients.
The Impact of Power Apps Solution at OSF Flavors Asia
"This Microsoft Power Apps has saved us a lot of time and enhanced the quality of our interactions with clients,"
—Pierre Battu, Asia Managing Director of OSF Flavors.
Before implementing the app, OSF Flavors faced challenges with manual processes, slow communication, and a lack of real-time insights. These issues led to delays, errors, and customer dissatisfaction.
Kitameraki’s solution addressed these problems by providing real-time stock data, improving communication between sales and operations, and streamlining workflows. Sales teams can now respond quickly and accurately to customer inquiries. The app also captures customer feedback to support continuous product improvement. Kitameraki also delivered the solution within budget, ensuring both value and efficiency.
Creysta, Sales Assistant at OSF Flavors, added, "It's critical to collaborate with a trusted partner, and that's what Kitameraki became for us." See the full review on Clutch.

TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.
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