Subscribe to Ticketing as a Service
One subscription per organization. Unlimited users.
Choose where to subscribe
Select your preferred checkout option. You’ll choose your plan during checkout.
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Need help choosing? Compare plans →
New to Ticketing as a Service? Start your 30-day free trial →
How to subscribe and get started
Select your app region
Choose The Americas, EMEA, or Asia Pacific.
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Already on a free trial? Select the same region to continue using your existing tickets.
Changing regions? Learn how to recreate your tickets →
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Choose your plan and complete checkout
Choose your Ticketing plan and select monthly or annual billing during Microsoft checkout.
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Activate your subscription
Follow Microsoft’s setup instructions to activate your subscription.
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Your subscription may show as Pending until activation is complete.
Continue using Ticketing
Once activated, your organization can use the features and ticket quota included in its selected plan.
Need a walkthrough? Watch how to subscribe through: Microsoft Teams Microsoft Marketplace (Azure)
Quota Plan or Leader Flex Plan?
All Ticketing as a Service plans include a set number of tickets. The Leader Plan is also available as the Leader Flex Plan for organizations that need additional tickets.
Quota Plan
Available through all checkout options
Fixed ticket quota
Each plan includes a set number of tickets per quota period.
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Once the quota is reached, you can still manage existing tickets, but you cannot create new ones until the quota renews or you move to a higher plan.
Leader Flex Plan
Available through Microsoft Marketplace (Azure) only
Additional tickets when needed
You’re not limited to your initial ticket quota. When your team needs more, you can keep creating tickets beyond it.
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The Leader Flex Plan includes the same features and ticket quota as the standard Leader Plan. Additional tickets are charged based on usage.
Need help?
Already subscribed?
Need to change your existing subscription? Follow our step-by-step guide to change or upgrade your plan.
Trouble subscribing or activating?
Having trouble at checkout or with activation? Our troubleshooting guide covers the most common causes, including payment details, permissions, and a subscription that shows as Pending.
Subscription FAQ
Can I subscribe to a paid plan during my free trial?
Yes. You can subscribe to a paid plan during your 30-day trial or after it ends. If your trial ends without a paid subscription, your organization automatically moves to the Free Plan, which includes 30 tickets every 30 days.
Do I need administrator permission to subscribe?
It depends on your organization’s Microsoft settings. Some organizations require an administrator to complete the purchase. Use the Microsoft account associated with your organization. If you have trouble checking out, see our troubleshooting guide.
What payment methods are available, and are taxes included?
Available payment methods depend on your Microsoft billing account and checkout option. Prices on our website are shown in USD and EUR, excluding taxes. The final amount at checkout may vary depending on your location and currency, and includes any applicable taxes.
What happens when I reach my ticket quota?
With a Quota Plan, you can still manage existing tickets, but you cannot create new ones until your quota renews or you upgrade. The Leader Flex Plan lets you continue creating tickets beyond your included quota, with additional usage charges.
Can I change my plan or billing term later?
You can upgrade your plan during your subscription. However, you cannot change the monthly or annual billing term of an existing subscription. To choose a different billing term, you would need to cancel and subscribe again.
Can I cancel anytime?
You can cancel your subscription at any time, but please note that your billing term is a commitment, so charges for the term you’ve started aren’t refundable. If you cancel within 72 hours of subscribing, you may be eligible for a refund. All refunds are subject to Microsoft’s refund policy.
More questions? Read the documentation or contact us.