Why Choose TeamsWork Ticketing over Tikit
Looking for a Ticketing solution that runs within Microsoft Teams? Here are some highlights why TeamsWork Ticketing offers more for less.
Designed for Microsoft Teams
Unless many other products you will find, TeamsWork Ticketing As A Service has been designed since inception to leverage Microsoft Teams and its ecosystem. The whole solution runs within Microsoft Teams. On the other hand, Tikit agents will have to open an external web site, hence leaving Microsoft Teams and its secured environment, to access dashboard and other features.
Unlimited Ticketing Instance
While Tikit is limited to a single Ticketing instance, with Microsoft Teams Ticketing by TeamsWork you have an unlimited number of Ticketing instances, so you can have a Ticketing Instance for IT Help Desk, one for HR Support, etc. In short, create as many ticketing instance as you need, and all with different agents if needed.
Microsoft Teams Ticketing by TeamsWork offers custom Fields to customize your ticket form and capture all information your organization need. Tikit does not offer this capability.
With Microsoft Teams Ticketing by TeamsWork, you can support users that are external to your Microsoft Tenant using email. Tikit does not offer this capability.
Alert and notifications
Microsoft Teams Ticketing comes with a robust set of alert and notifications: idle tickets, SLA, alert on due dates, etc. Tikit does not offer these capabilities.
Click following link if you want to know more about Microsoft Teams Ticketing features.
Pay less and get more
One of TeamsWork vision is to provide a full-featured and user friendly Microsoft Teams Ticketing solution within an affordable budget so every organization can use it without trade-off.
TeamsWork ticketing cost starts at 10 US$/month, Tikit services desk minimum cost is 72 US$/month.
Assuming an organization with 10 agents with 500 tickets/month, using TeamsWork Ticketing cost 35 US$/month while it will cost you 260 US$/month (source: tikit pricing).
So by using TeamsWork ticketing, it's a 800 ~ 2700 US$ saving per year!
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