Ticketing as a Service: The Best Tikit Alternative for Microsoft Teams Ticketing
Looking for a Tikit alternative that runs entirely within Microsoft Teams? Here's why TeamsWork's Ticketing as a Service offers more for less.
Designed for Microsoft Teams
Ticketing as a Service is built natively for Microsoft Teams. Every core feature, from ticket creation to full ticket management and reporting, runs directly inside Teams on every plan, with no separate portal or login required.
Unlimited Ticketing Instance
Ticketing as a Service includes unlimited ticketing instances starting on the Premium plan ($8.75/org/month) — one for IT Help Desk, one for HR Support, as many as your organization needs.
Tikit's equivalent multi-department support requires its Microsoft 365 Service Desk plan, at $39/agent/month.
Custom Fields
Ticketing as a Service includes custom fields starting on the Professional plan ($29.50/org/month). Tikit's custom forms are only available on its top-tier Microsoft 365 ITSM plan, at $49/agent/month.
Support External Users by Email
Ticketing as a Service includes email-to-ticket support for external users starting on the Professional plan ($29.50/org/month). Tikit requires its Microsoft 365 Service Desk plan, at $39/agent/month, for the same capability.
Alert and notifications
Ticketing as a Service includes idle ticket and due date alerts starting on the Premium plan ($8.75/org/month), and SLA tracking starting on Professional ($29.50/org/month). Tikit requires its $39/agent/month Service Desk plan for SLA tracking.
Pay less and get more
Unlike Tikit, Ticketing as a Service doesn't charge per agent. Every plan includes unlimited users.
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Tikit: to match custom fields, email-to-ticket, and SLA tracking, a 10-agent team needs the $49/agent/month ITSM plan — $490/month total.
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Ticketing as a Service: the same features cost $29.50/org/month on the Professional plan, regardless of team size.
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