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Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know
Ticketing As A Service runs on US, EU, and APAC servers. Subscribed to a different region? Here’s how to access the right one.

Marc (TeamsWork)
Mar 19, 20253 min read


How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!

Marc (TeamsWork)
Feb 24, 20251 min read


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.

Marc (TeamsWork)
Feb 11, 20254 min read


Maintaining GDPR Compliance in Helpdesk Operations with Ticketing As A Service in Microsoft Teams
Ensure GDPR compliance in your helpdesk operations in Microsoft Teams with Ticketing As A Service. Protect customer data and enhance support

Marc (TeamsWork)
Feb 4, 20253 min read


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA

Marc (TeamsWork)
Jan 28, 20252 min read


Can I delete a ticket in Ticketing As A Service?
Tickets can't be deleted in Ticketing As A Service—archive instances or cancel tickets instead to maintain data integrity.

Marc (TeamsWork)
Jan 9, 20252 min read


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 2, 20254 min read


Workflow Management in Microsoft Teams with Ticketing As A Service
Microsoft Teams is the ideal platform for integrating workflow management, providing a centralized hub for communication and collaboration.

Marc (TeamsWork)
Dec 26, 20243 min read


Unlock Microsoft 365 Ticketing Capabilities with Ticketing As A Service
Integrating Ticketing As A Service into your Microsoft 365 environment via Microsoft Teams offers a wealth of benefits, making it the perfec

Marc (TeamsWork)
Dec 3, 20243 min read


Unread Updates Badge Notification in Ticketing As A Service
Stay on top of ticket updates with Unread Updates Badge in Ticketing As A Service — instant alerts for unseen changes!

Marc (TeamsWork)
Nov 6, 20242 min read


Automatic Tickets List Refresh feature in Ticketing As A Service
Keep your tickets list updated automatically with Ticketing As A Service and boost efficiency with real-time refresh.

Marc (TeamsWork)
Nov 6, 20242 min read


Enhanced Automation Capabilities in Ticketing As A Service for Microsoft Teams
Automate ticket routing in Microsoft Teams to boost efficiency, reduce errors, and resolve issues faster with Ticketing As A Service.

Marc (TeamsWork)
Aug 15, 20243 min read


Owner vs Assignee vs Member - Understand roles in Ticketing As A Service
Discover the crucial distinctions between owners, assignees, and members in Ticketing As A Service, and learn how to configure them.

Marc (TeamsWork)
Mar 9, 20242 min read


Managing Users in Apps and Controling User Lists in People Picker
3 simple ways to control who appears in the people picker for your Checklist or Ticketing instance.

Marc (TeamsWork)
Feb 29, 20242 min read


Renaming Instances in Ticketing As A Service
You can now rename ticketing instances in TeamsWork for easier management. Quick, simple, and more user-friendly!

Marc (TeamsWork)
Oct 17, 20231 min read


Previewing attachments in Ticketing As A Service
We're thrilled to share a new feature that will transform how you interact with attachments.

Marc (TeamsWork)
Sep 21, 20231 min read


Who can see what in Ticketing As A Service for Microsoft Teams - Visibility Rules
Understand who can see what in Ticketing As A Service for Microsoft Teams with clear visibility rules for roles and instances.

Marc (TeamsWork)
Aug 26, 20233 min read


Ensuring Data Privacy: TeamsWork Apps Meet HIPAA Compliance Standards
While not HIPAA certified, data privacy is a priority. Discover our robust privacy measures, Azure security, and encryption.

Marc (TeamsWork)
Aug 17, 20233 min read


Receiving Ticketing Notifications in Teams Channel, Leveraging Email to Ticket feature
Learn how to send Ticketing App notifications to a Teams channel, keeping all members updated on ticket progress at once.

Marc (TeamsWork)
Aug 11, 20231 min read


Enabling Seamless Workflows and Data Integration with Ticketing API
Ticketing API opens up a world of possibilities from ticket creation from a Form, automation and export tickets for advanced reporting.

Marc (TeamsWork)
Jul 26, 20232 min read
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