Ticketing as a Service: The Best Freshdesk Alternative for Microsoft Teams Ticketing
Looking for a Freshdesk alternative that runs entirely within Microsoft Teams? Here's why TeamsWork's Ticketing as a Service offers more for less.
Designed for Microsoft Teams
Ticketing as a Service is built natively for Microsoft Teams. Every core feature, from ticket creation to full ticket management and reporting, runs directly inside Teams on every plan, with no separate portal or login required.
Unlimited Ticketing Instances
Ticketing as a Service includes unlimited ticketing instances starting on the Premium plan ($8.75/org/month).
Freshdesk caps multi-product support at 5 on its Pro plan ($55/agent/month), or requires its Enterprise plan, at $89/agent/month, for unlimited.
Custom Fields, Email-to-Ticket, SLA Tracking
Ticketing as a Service includes custom fields, email-to-ticket support, and SLA tracking starting on the Professional plan ($29.50/org/month).
Freshdesk bundles the same three features starting on its Growth plan, at $19/agent/month — for a 10-agent team, that's $190/month versus $29.50/month with Ticketing as a Service.
Alerts and Notifications
Ticketing as a Service also includes idle ticket alerts, due date reminders, and real-time Teams chatbot notifications, starting on the Premium plan ($8.75/org/month).
Pay less and get more
Unlike Freshdesk, Ticketing as a Service doesn't charge per agent. Every plan includes unlimited users.
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Freshdesk: custom fields, email-to-ticket, and SLA tracking require the Growth plan at $19/agent/month — $190/month for a 10-agent team. Unlimited multi-product support requires the $89/agent/month Enterprise plan.
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Ticketing as a Service: the same core features cost $29.50/org/month on the Professional plan, and unlimited ticketing instances are included starting at just $8.75/org/month — regardless of team size.
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