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Ultimate Microsoft Teams Ticketing System for Universities and Schools
Streamline IT support, facilities, and student services with Ticketing As A Service for Microsoft Teams. Empower your institution today!

Marc (TeamsWork)
Feb 54 min read


Group Visibility in Ticketing as a Service
Learn how Group Visibility in Ticketing as a Service controls who can see and work on tickets across teams in Microsoft Teams.

Marc (TeamsWork)
Feb 23 min read


The Best Ticketing System for Small Business on Microsoft Teams
Recommendation on the best ticketing system for small business on Microsoft Teams

Marc (TeamsWork)
Jan 254 min read


Resolved vs Closed in Ticketing as a Service: Understanding Resolution and Unresolved Status
Learn the difference between Resolve, Close, and Unresolved status in Ticketing as a Service to improve support workflows.

Marc (TeamsWork)
Jan 233 min read


Configure an Issue Tracking System on Microsoft Teams with Ticketing as a Service
Configure a Microsoft Teams issue tracker to log, assign, and resolve issues directly inside Teams using Ticketing As A Service.

Marc (TeamsWork)
Jan 194 min read


What Productivity Tools for Microsoft Teams in 2026
Top Microsoft Teams productivity tools to boost collaboration, task management, and streamline workflows for all teams.

Marc (TeamsWork)
Jan 17 min read


Cross Team Collaboration: Examples, Benefits, and How to Build It
Cross-team collaboration helps teams work across departments with clearer alignment. Learn definitions, examples, challenges, and tips.

Marc (TeamsWork)
Dec 31, 20255 min read


How to Create Tickets Directly from Microsoft Teams Message
Turn Teams chats into support tickets instantly! Stop copy-pasting and save time with one-click ticket creation in Ticketing As A Service.

Marc (TeamsWork)
Dec 2, 20252 min read


Unified Ticket Chat in Ticketing As A Service
Stop tab-switching! Keep support chats and ticket context unified in Microsoft Teams with our new "1 Chat per Ticket" feature.

Marc (TeamsWork)
Dec 2, 20253 min read


How to Use Tags, Categories, Filtering, and Automation in Microsoft Teams Ticketing System
Master tags, categories, filtering, and automation in Microsoft Teams Ticketing System. Complete guide to organize tickets and streamline your support workflow.

Marc (TeamsWork)
Oct 8, 20253 min read


Ticket Form in Microsoft Teams Ticketing
Learn how the flexible ticket form in Microsoft Teams Ticketing helps you manage layouts, comments, and attachments with ease.

Marc (TeamsWork)
Sep 10, 20253 min read


TeamsWork Achieves Microsoft Solutions Partner Designation
TeamsWork, a brand from kitameraki, achieves Microsoft Solutions Partner status for its trusted Microsoft Teams apps.

Marc (TeamsWork)
Sep 3, 20252 min read


Microsoft Teams Ticketing System for Managed Service Providers
A Microsoft Teams Ticketing System designed for MSPs to manage multi-tenant support with speed, structure, and visibility.

Marc (TeamsWork)
Aug 4, 20253 min read


Leveraging Microsoft Power BI and Ticketing API for Advanced Reporting and Analytics
Connect Microsoft Teams Ticketing System to Power BI via Ticketing API for advanced reports and team performance analytics.

Marc (TeamsWork)
Jul 30, 20252 min read


Tracking Performance in Microsoft Teams with Your Ticketing As A Service Dashboard
Track agent workloads, spot trends, and make data-driven decisions with the all-in-one dashboard for our Teams Ticketing System.

Marc (TeamsWork)
Jul 3, 20253 min read


Manage All Ticketing Instances with the Personal App – A Must for MSPs
Manage multiple tenants with ease using the Ticketing As A Service personal app in Microsoft Teams—perfect for MSPs and IT pros.

Marc (TeamsWork)
Jun 17, 20252 min read


How to Fix the Email Configuration Error in Ticketing As A Service
Resolve the email configuration error in Ticketing As A Service by granting admin consent in your Microsoft Azure portal.

Marc (TeamsWork)
Jun 17, 20252 min read


How to Change or Upgrade Your TeamsWork Subscription
Learn how to change, upgrade, or manage your TeamsWork subscription via Microsoft Teams or AppSource with step-by-step guidance.

Marc (TeamsWork)
May 30, 20253 min read


Migrating Tickets from Instance to Instance in Ticketing As A Service with Power Automate
Easily migrate tickets between instances in Ticketing As A Service using Power Automate with our step-by-step guide.

Marc (TeamsWork)
May 22, 20254 min read


Import/Upload Tickets into Ticketing As A Service from Excel with Power Automate
Import tickets from Excel into Ticketing As A Service with ease using Power Automate—fast setup, no coding required.

Marc (TeamsWork)
May 22, 20255 min read
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