Hi All,
Today we will discover one of the most basic functionality in Ticketing app, which is creating a new ticket and seeing notifications in action
You can either read the highlights below or watch this video for more detail explanation.
Submit request by creating a ticket
Alex, working as a sales, submits his request using Ticketing App
Notification on the new request
Megan, as an HR receives notification in Microsoft Teams and opens this ticket from the chat notification
Engage conversation
Megan assesses Alex's request and engages conversation directly with him in Ticketing App
Hope you enjoy this post about creating a new ticket and seeing notifications in action
Have a nice day!
Marc