Unread Updates Badge Notification feature enhances ticket tracking by notifying both the Assignee and Requestor of new updates since they last viewed the ticket. With a quick visual indicator, users are immediately aware of unseen changes, ensuring they can respond promptly to ticket updates and improve communication and resolution times.
How Unread Updates Badge notification works
Here’s a breakdown of how it works and the advantages it brings:
Assignee and Requestor only: The Unread Updates Badge is designed specifically for the ticket’s assignee and requestor, ensuring only those directly involved receive notifications for new updates.
Automatic Event Badge: When an event occurs on a ticket, a numbered badge will appear next to the ellipsis in the ticket list, displaying the count of unseen updates. This badge only appears if updates haven’t been reviewed, offering a clear and easy-to-spot indicator.
Disappearing Badge: Once the ticket is viewed, the badge disappears automatically, ensuring users are only notified about updates they haven’t seen. This keeps the focus on only the most recent, relevant information.
Quick “Mark as Read/Unread” Option: Users can manage the badge directly from the ticket list by marking a ticket as read or not read without actually opening it.
Unread Updates Filter: A standard filter, Tickets with Unread Updates, allows users to quickly filter and see all tickets with unseen changes in one list.
Availability in Personal App: Users can also access the unread events notification feature from the personal app, giving them consistent visibility into ticket updates across devices and locations.
The Unread Updates Notification feature offers a simple visual cue and flexible options to view or defer updates, enabling greater productivity for both assignees and requestors.
Paired with the Automatic Tickets List Refresh, it creates a powerful real-time solution that ensures users never miss an important update, further boosting responsiveness in the organization.
Try it out and never miss an important ticket update again!
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