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Track Every Activity, Update, and Log in CRM As A Service with History Panel

In any sales process, timing and context are everything. But when information is scattered across multiple platforms, maintaining visibility and continuity becomes a challenge. The History panel in CRM As A Service solves this by offering a centralized, chronological view of every interaction tied to a lead, opportunity, contact, organization, or case—helping you:


  • Improve transparency across your team

  • Ensure smoother handovers between team members

  • Avoid missed follow-ups or duplicate efforts

  • Maintain a clear audit trail for compliance and reporting


History panel

No more guessing who said what, when, or why something changed. Everything's timestamped and traceable. Here’s what gets tracked:

  • Note: Use this section to document key information—such as meeting takeaways, follow-up actions, or strategic insights. Encourage your team to log relevant details immediately after interactions to maintain clear context, avoid miscommunication, and support smarter decision-making across the sales cycle.


Notes tab in History Panel

  • Activity: Track key interactions such as calls, meetings, and updates. This section provides a structured timeline of engagement, helping your team stay aligned and informed on the progress of each deal. Learn more about Activity in CRM As A Service.


Activity tab in History panel

  • Attachment: Upload and store all relevant files such as proposals, contracts, presentations, or reference documents directly. This ensures that important documents are not scattered across folders or inboxes but remain organized and accessible in the right context. Team members should upload relevant files promptly after meetings or updates to ensure each engagement is thoroughly documented and centrally accessible.


Attachment tab in History Panel

  • Email: All emails sent or received related to a lead or opportunity are automatically logged in the History Tab. You can also send emails directly from this view, ensuring timely follow-ups and keeping all communication organized and easy to track.


Email tab in History Panel

  • Change Log: A detailed log of all updates made to a lead or opportunity, such as status changes or data modifications. This provides transparency and a clear audit trail, helping you track how your lead or opportunity evolve over time.


Change log tab in History Panel

By centralizing all your interactions and updates in one easy-to-navigate timeline, you can ensure that nothing falls through the cracks and that your sales efforts remain on track.


Ready to see how it works for your team? Try CRM As A Service for free today and experience firsthand how it can streamline your sales process and improve collaboration across your organization.


TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.

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