In our continuous effort to enhance productivity and streamline operations within Microsoft Teams, we're excited to introduce a new feature to our Ticketing App: Views
Designed with user efficiency in mind, Views allows you to effortlessly save and recall your preferred ticket list configurations, including active filters, column sequences, column widths, and sorting options. This feature means no more navigating through menus or redoing settings — your favorite ticketing lists is just one click away.
Creating Your Personal and Shared Views
Creating a View is a straightforward process designed to enhance your ticketing experience. To begin, navigate to your ticket list in the Ticketing App.
1. Adjust your settings to your liking. Set your filters, arrange the columns, and define their width and sorting.
2. Once satisfied, click on the bookmark picto and click on Add a personal View. You'll be prompted to name your View. In our exampe, we want to filter all "In progress" tickets using the column filter
Et voila! You have created your first View.
Personal Views are visible and accessible only by you, while shared Views created by ticketing owners can be set for all users to access. This customization ensures that every team member can work in an environment that suits their preferences and needs.
Utilizing Your Views
Accessing your saved Views is as simple as clicking on the View name from the list. Your ticketing list will instantly adjust to your predefined settings, allowing you to focus on managing tickets efficiently. This feature is particularly beneficial for users who frequently switch between different tickets list configuration or need to oversee multiple ticket categories simultaneously.
Editing and Deleting Views
Your workflow evolves, and so should your Views. If a View is no longer relevant or needed, it can be easily deleted, ensuring that your workspace remains clutter-free and organized. For shared Views, only a ticketing owner has the authority to make edits or delete them, maintaining consistency for all users.
"View" is more than just a feature; By reducing the number of clicks and time spent on setting up your tickets list, View lets you focus on what truly matters: resolving tickets and enhancing service delivery.
Should you have any questions or require further assistance with this new feature, please don't hesitate to contact us. Our team is here to support you in maximizing your productivity with the Ticketing App for Microsoft Teams.
TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.