top of page

Create a Ticket on Behalf of Another Employee in Microsoft Teams Ticketing by TeamsWork

Hi all,


Another hidden feature that could improve the service provided to your internal customers.


Imagine a user is coming to your desk and is sharing about an issue.


You could ask him to create a ticket himself, but you could also capture this ticket on his behalf, and here is how.


As Teams Owner, you have the capability to capture a ticket on his someone else behalf by simply changing the requestor name.




8 views0 comments
bottom of page