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Create a Ticket on Behalf of Another Employee in Microsoft Teams Ticketing by TeamsWork

Updated: Feb 24, 2023

Hi all,

Another hidden feature that could improve the service provided to your internal customers.

Imagine a user is coming to your desk and is sharing about an issue.

You could ask him to create a ticket himself, but you could also capture this ticket on his behalf, and here is how.

As Teams Owner, you have the capability to capture a ticket on his someone else behalf by simply changing the requestor name.


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