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The "Authentication in progress" Message is Stuck and Nothing is Happening - Clear Teams Cache

Updated: Nov 14, 2023

Hi All,

Some of you experiencing issues during the authentication process. After login, the "Authentication in progress" message displayed and nothing is happening.

We believe this issue is related to the Teams configuration on your computer.

To confirm this assumption, you could try:

  • Web version of Teams and see if you face same issue

  • Connecting on Teams desktop from another computer

If the issue still persist then the issue could be in the caching of the app package. try these steps:

  1. Open Chrome: Launch the Google Chrome browser on your computer.

  2. Access Settings: Click on the three-dot menu icon at the top-right corner of the browser window. From the dropdown menu, select "Settings."

  3. Navigate to Privacy and Security: In the Settings tab, scroll down and click on "Privacy and security" in the left sidebar.

  4. Clear Browsing Data: Under the "Privacy and security" section, select "Clear browsing data."

  5. Choose Time Range: A new window will appear. Choose "All time" to delete all cached data.

  6. Select Data Types: Check the box next to "Cached images and files." You can also select other types of data you want to clear if needed.

  7. Clear Data: Click on the "Clear data" button. Chrome will start clearing the selected browsing data, including the disk cache.

If it works on the other case, please clear your Teams cache following below Microsoft procedure and try again:

If the problem still appear, please contact us using this form.

TeamsWork team


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