Ticketing Documentation
Find guides, references, and tutorials to help you use the app effectively.
Key Features
.png){kind=small}
Add custom fields to adjust the Ticket form to your Needs.
.png){kind=small}
Adjust the Ticketing Workflow to your unique Process.
.png){kind=small}
Create as many Ticketing instances as you need.
.png){kind=small}
Multi-Languages
English, French, Spanish, Portuguese, German, Korean, Italian, Japanese, Chinese, Indonesian, Arabic, Netherlands, Hindi, etc.
.png){kind=small}
Define and track your Service Level Agreement.
.png){kind=small}
Onboard all the users and agents that provide support.
.png){kind=small}
Track your Tickets and Team Performance. Leverage Power BI and Ticketing API for Advanced Reporting and Analytics.
.png){kind=small}
Automatically assign tickets based on rules.
.png){kind=small}
Instant notification by Teams Chatbot and Emails of changes in tickets.
.png){kind=small}
Support users outside of your Teams Organization using Emails.
.png){kind=small}
Automate ticket creation, extract ticket data for reporting purposes, or integrate Ticketing App into your existing tools.
.png){kind=small}
No need to worry about dormant users, pay only for what you really use.
Frequently Asked Questions
Ticketing As A Service is Certified Microsoft 365, what does it mean?
The Microsoft 365 Certification means that Ticketing As A Service has undergone rigorous testing by Microsoft Compliance team against industry-standard security and compliance frameworks like SOC 2, PCI DSS, and ISO 27001. This certification confirms our commitment to maintaining the highest levels of security and privacy for your data. Read more about Microsoft App Certification
Where is my Data Stored and is it Secure?
TeamsWork Servers and databases are hosted on Microsoft Azure. Unlike most competitors on the internet where you don't really know where your data is stored and if it's secure, with Microsoft Azure Cloud Services, you can be sure that your data is secure with the guarantee of maximum availability, security and confidentiality.
How do you Count the Number of Tickets?
Every time a user create a new ticket, it will be accounted for the monthly or yearly subscription period. At the end of the period, we count how many tickets were created and you will be charged based on that, as simple as that! Read more about Quotas
Our company is not using Microsoft Teams, can I still use your Product?
Unfortunately no. Our product has been designed to work within Microsoft Teams and its ecosystem.
However, anyone with an email address can raise a ticket and correspond with your support team.
