It might happen that some attachments on a ticket are not relevant anymore. Ticketing App have the capability to archive them. To know more, you can either read the highlights below or watch these videos for more detail explanation.
Archive attachments that are not relevant anymore
Since Alex has revised the design, the previous document is no longer relevant. So Alex wants to remove it from the attachment list
The attachment has been removed from the attachment list
See archived documents
By clicking on the show archived button, Alex can see all the archived documents. Archived documents are displayed on the attachment list with a gray background
Hope you enjoy this post about archive attachment in Ticketing App
Have a great day!