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First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 24 min read
46 views
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Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less

Marc (TeamsWork)
Dec 30, 20244 min read
29 views
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Receving Ticketing Notifications in Teams Channel, Leveraging Email to Ticket feature
Learn how to send Ticketing App notifications to a Teams channel, keeping all members updated on ticket progress at once.

Marc (TeamsWork)
Aug 11, 20231 min read
162 views
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Enabling Seamless Workflows and Data Integration with Ticketing API
Ticketing API opens up a world of possibilities from ticket creation from a Form, automation and export tickets for advanced reporting.

Marc (TeamsWork)
Jul 26, 20232 min read
130 views
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Configuring Microsoft Teams Ticketing App to Streamline Customer Service
Optimize customer service with Microsoft Teams Ticketing App. Streamline ticket management and enhance response times effortlessly.

Marc (TeamsWork)
Jul 23, 20233 min read
365 views
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How your customers can interact with your assignee using email (Email to Ticket) with Ticketing App
Learn how customers can interact with agents via email using Microsoft Ticketing App's "Email to Ticket" feature.

Marc (TeamsWork)
Jan 12, 20233 min read
1,207 views
0 comments
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