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Notifications in Microsoft Teams Ticketing by TeamsWork Explained

Hi all,


Receiving notifications in Teams is one of the key benefits of using Ticketing App vs using a tool outside of Teams.

For every change done on a ticket (status change, comment, etc.), a notification is triggered in the Chat.


Both Requestor and Assignee will receive notifications following these rules:

- if action is done by Assignee, Requestor will receive a notification, and vice versa

- if action is done by Requestor, Assignee will receive a notification

- if, as a Teams Owner, you create a ticket on behalf of someone and assign to it to someone else, both Assignee and Requestor will receive a notification. Same

- if a Teams Owner updates a ticket, both Assignee and Requestor will receive a notification.


Exception is that you will not receive a notification if you are the one performing the action.

Ex: if you create a ticket and you are the requestor and the assignee, you will not receive a notification.


Check below video to see chat notification in action.



Have a great day!


Marc

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