Ticket Form in Microsoft Teams Ticketing
- Marc (TeamsWork)
- 2 days ago
- 3 min read
The ticket form in Microsoft Teams Ticketing is designed for flexibility and ease of use. It’s not just about how it looks—it’s about giving you control to manage tickets your way.
Adjust Ticket Layout to Fit Your Needs
With the ticket form, you can adjust sections of the ticket to focus on what matters most. Here’s how:
Expand Descriptions for Easier Reading
If your ticket description runs across multiple lines, simply grab the corner of the description box and drag it down.
You’ll instantly see more of the text without extra scrolling.
Resize the Comment Section
Want more room to read the description? Drag the divider to the right to shrink the comments and expand the description.
Need to focus on the conversation instead? Drag it to the left—now comments take center stage.
This flexibility makes handling long or complex tickets much more efficient.
Resize and preview images in Ticket Descriptions
You can resize and preview images added to ticket descriptions. This is especially useful when screenshots or diagrams take up too much space, or when you want to highlight specific parts of an image without overwhelming the view.
Here’s how to resize an image inside a ticket:
Open the ticket where the image is attached.
Click on the edit button.
Click on the image, this will reveal corners that you can drag to resize.
Adjust as needed until the image fits neatly into the ticket layout.
This helps keep tickets readable while still providing full visual context when needed.
how to preview an image inside the ticket description?
Simply click the image, and it will open in full screen.
From there, you can rotate the image and zoom in to review details more closely.
This ensures important images are both easy to see and easy to manage inside the ticket.
Ticketing Form on Mobile
When working on the go, you can manage tickets just as smoothly. On mobile, the ticket details can be unfolded or folded back with a simple tap.
This lets you quickly expand the information you need, then collapse it again to keep your focus on the conversation or specific fields.
Managing Comments in Tickets
With comments as a central part of the ticket, they’re built to work smarter:
Preserved Formatting – Every new line or space you add is saved exactly as written. Complex instructions or multi-step notes won’t get compressed into a single block of text.
Seamless Scrolling – Each section (description, comments, and attachments) has its own scroll, so you can read through a detailed comment while keeping the description visible.
For example, if you add step-by-step troubleshooting instructions with line breaks, they’ll appear clearly formatted once you save—making it easier for your team to follow along.
Streamlined Attachment Management
All attachments are placed right next to the comments section for easier access.
Click on the attachment tab to instantly view all files and images linked to the ticket in one organized space.
From there, you can quickly preview or manage attachments.
Want to dive deeper into what’s possible with attachments? Check out our full guide here
Why Ticket Form Matters
The ticket form is designed to make support work smoother and faster. With flexible layouts, you can focus on what matters most—whether that’s reading a long description, following a detailed conversation, or reviewing attachments.
The improved comment handling ensures step-by-step instructions or troubleshooting notes stay clear and well-formatted, while section-specific scrolling keeps everything easy to navigate.
In short, this design helps reduce friction, improve clarity, and support faster, more efficient ticket resolution.
TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.