Managed Service Provider Collaborative Apps for Microsoft Teams
MSPs managing multiple clients need tools that run where their clients already work. TeamsWork brings an MSP ticketing system, task management, and CRM into Microsoft Teams. Affordable, multi-tenant, and built for the way MSPs operate.
What is an MSP?
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A Managed Service Provider (MSP) delivers outsourced IT services and support for multiple clients, from infrastructure management to daily help desk needs, keeping their systems secure and efficient.
Why TeamsWork for MSPs?
MSPs juggle multiple clients, tools, and workflows. TeamsWork simplifies operations by bringing ticketing, task management, and client relationship management directly into Microsoft Teams, where your clients already work. With per-organization subscriptions, multi-tenant support, and affordable pricing, TeamsWork gives MSPs full control across every client without adding complexity.
Overcoming MSP Support Challenges
Supporting multiple clients is complex. Disconnected tools, manual processes, and constant context switching cause delays, reduce visibility, and make consistent service difficult. MSPs need a connected workspace where support requests, task tracking, and client information stay in one place.
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TeamsWork addresses this by integrating support, tasks, and CRM directly inside Microsoft Teams, adapting to each client's environment without the friction of switching platforms.
Simplify Support Across Clients
with an MSP Ticketing System
Ticketing as a Service is an MSP ticketing system built into Microsoft Teams. Consolidate tickets from every client tenant into one Personal App, handle high volumes with bulk updates, and deliver faster, more transparent support without switching platforms.
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To consolidate tenants, all instances need API access, available on the Professional plan or higher.
Consolidated Ticket Management in Personal App
Bring tickets from multiple Microsoft Teams instances into one view. Filter, prioritize, and act without tenant switching or separate portals. Learn more about the Personal App.
Personalization with Custom Workflows and Fields
Adapt your helpdesk to each client with custom ticket forms, status flows, and automation rules per organization or department. Learn more about Custom Workflow and Custom Fields.
SLA Tracking and Email-to-Ticket Integration

SLA tracking keeps response and resolution times visible and teams accountable. Email-to-ticket conversion turns emails into tickets so no request is missed. Learn more about SLA and Email-to-Ticket.
More TeamsWork Apps for MSPs
Beyond ticketing, TeamsWork offers two more apps built for Microsoft Teams that MSPs can offer to their clients.
