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How to Configure a Shared Mailbox for Your Email-to-Ticket Feature
Learn how to configure a shared mailbox for the Email-to-Ticket feature in Ticketing As A Service to streamline support requests efficiently

Marc (TeamsWork)
Mar 4, 20252 min read


How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!

Marc (TeamsWork)
Feb 24, 20251 min read


The Ideal Ticketing System for Microsoft Teams in EU Organizations
The Ticketing System for Microsoft Teams that ensures efficiency, security, and GDPR compliance for EU businesses.

Marc (TeamsWork)
Feb 13, 20253 min read


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.

Marc (TeamsWork)
Feb 11, 20254 min read


Maintaining GDPR Compliance in Helpdesk Operations with Ticketing As A Service in Microsoft Teams
Ensure GDPR compliance in your helpdesk operations in Microsoft Teams with Ticketing As A Service. Protect customer data and enhance support

Marc (TeamsWork)
Feb 4, 20253 min read


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA

Marc (TeamsWork)
Jan 28, 20252 min read


Ensuring Data Privacy: Ticketing As A Service Meet Australian Privacy Act Compliance Standards
Ticketing As A Service ensures compliance with the Australian Privacy Act 1988 by offering secure onshore data storage in Australia.

Marc (TeamsWork)
Jan 9, 20252 min read


Can I delete a ticket in Ticketing As A Service?
Tickets can't be deleted in Ticketing As A Service—archive instances or cancel tickets instead to maintain data integrity.

Marc (TeamsWork)
Jan 9, 20252 min read


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 2, 20254 min read


Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less

Marc (TeamsWork)
Dec 30, 20245 min read


Workflow Management in Microsoft Teams with Ticketing As A Service
Microsoft Teams is the ideal platform for integrating workflow management, providing a centralized hub for communication and collaboration.

Marc (TeamsWork)
Dec 26, 20243 min read


Unlock Microsoft 365 Ticketing Capabilities with Ticketing As A Service
Integrating Ticketing As A Service into your Microsoft 365 environment via Microsoft Teams offers a wealth of benefits, making it the perfec

Marc (TeamsWork)
Dec 3, 20243 min read


Unread Updates Badge Notification in Ticketing As A Service
Stay on top of ticket updates with Unread Updates Badge in Ticketing As A Service — instant alerts for unseen changes!

Marc (TeamsWork)
Nov 6, 20242 min read


Automatic Tickets List Refresh feature in Ticketing As A Service
Keep your tickets list updated automatically with Ticketing As A Service and boost efficiency with real-time refresh.

Marc (TeamsWork)
Nov 6, 20242 min read


Stay in Control of Your Budget: TeamsWork’s Flexible Subscription and Quota System
This article explains quotas, what happens when you reach them, and why upgrading your plan is essential for smooth TeamsWork usage

Marc (TeamsWork)
Sep 27, 20244 min read


Enhanced Automation Capabilities in Ticketing As A Service for Microsoft Teams
Automate ticket routing in Microsoft Teams to boost efficiency, reduce errors, and resolve issues faster with Ticketing As A Service.

Marc (TeamsWork)
Aug 15, 20243 min read


Troubleshooting Subscription Issues with TeamsWork App
Need help with your TeamsWork subscription? Try these steps or contact us to get up and running smoothly.

Marc (TeamsWork)
Aug 11, 20244 min read


Build Microsoft Teams Help Desk System with Ticketing As A Service
Turn Microsoft Teams into a help desk system with Ticketing As A Service to manage requests efficiently and boost team productivity.

Marc (TeamsWork)
Jun 3, 20243 min read


TeamsWork's Ticketing As A Service is Microsoft 365 Certified
Our Microsoft 365 Certification reaffirm that we offer the Most Secure and Compliant Microsoft Teams Ticketing System on the market!

Marc (TeamsWork)
May 12, 20242 min read


Ensuring Data Privacy: Ticketing As A Service Meet GDPR Compliance Standards
Learn how Ticketing As A Service enables users to store data within the EU to meet GDPR compliance standards.

Marc (TeamsWork)
May 10, 20243 min read
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