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The Limitations of Free Ticketing Systems for Microsoft Teams

Updated: Nov 29, 2023

As businesses grow and expand, the need for efficient and streamlined communication becomes even more critical. This is where ticketing systems come in - they offer an organized and effective way to manage tasks, track progress, and collaborate with team members. However, not all ticketing systems are created equal. Many companies opt for free ticketing systems, which may seem like a cost-effective solution, but they come with their own limitations.


In this article, we will cover the common pitfall when using a free app

  1. Use of Visitor Data

  2. Unexpected Costs

  3. Limited Time or Features

  4. Limited Customization Options

  5. Lack of Integration


1. Use of Visitor Data

One of the biggest drawbacks of free ticketing systems is the use of visitor data. In some cases, free ticketing systems may collect visitor data, such as IP addresses or other identifying information. This data can be used for various purposes, such as targeted advertising or analysis of website traffic. While this may not be a problem for some businesses, others may find it intrusive or even unethical. In some cases, companies may even sell your data, as seen in the infamous Cambridge Analytica scandal. In the worst-case scenario, your data may end up on the Darknet. Therefore, it's essential to carefully read the terms of service and privacy policy of any free ticketing system before deciding to use it.


2. Unexpected Costs

Another limitation of free ticketing systems is that what starts as a free version can become a pricey option. In some cases, businesses may start with a free version of a ticketing system and then upgrade to a paid plan as their needs and usage increase. While this may seem like a natural progression, it's essential to carefully consider the costs and benefits of upgrading. For instance, Jira is free for up to 10 users, beyond which the Standard plan costs over 80 US$ per month, and the Premium plan costs 150 US$ per month. Freshdesk offers an attractive rate of 15 US$ per agent per month, but it quickly scales up to a whopping 49 US$ per agent per month, with the enterprise plan costing up to 79 US$ per agent per month!


3. Limited Time or Features

Additionally, most software companies create free limited plans in terms of time or features. This means that businesses may only have access to a limited set of features or support for a limited amount of time before being prompted to upgrade to a paid plan. This can be frustrating for businesses that have come to rely on the ticketing system, only to have it suddenly become unavailable or limited in functionality.


4. Limited Customization Options

Apart from the above limitations, free ticketing systems may have other drawbacks that can affect business operations. For instance, free ticketing systems may have limited customization options, resulting in a lack of branding and personalization for the business.


5. Lack of Integration

Moreover, free ticketing systems may not integrate with other tools or software that the business uses, leading to a disjointed workflow.


Businesses must carefully consider the limitations of free ticketing systems before deciding to use them. At TeamsWork, we take your data privacy very seriously, and we never use or sell your data. (see our terms of use for more information) and we offer a ticketing system that is affordable and customizable ensuring that your business can operate efficiently and effectively.



 

TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.




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