As businesses grow and expand, the need for efficient and streamlined communication becomes even more critical. This is where ticketing systems come in - they offer an organized and effective way to manage tasks, track progress, and collaborate with team members. However, not all ticketing systems are created equal. Many companies opt for free ticketing systems, which may seem like a cost-effective solution, but they come with their own limitations.
In this article, we will cover the common pitfall when using a free app
Use of Visitor Data
Limited Time or Features
Limited Customization Options
Lack of Integration
1. Use of Visitor Data
2. Unexpected Costs
Another limitation of free ticketing systems is that what starts as a free version can become a pricey option. In some cases, businesses may start with a free version of a ticketing system and then upgrade to a paid plan as their needs and usage increase. While this may seem like a natural progression, it's essential to carefully consider the costs and benefits of upgrading. For instance, Jira is free for up to 10 users, beyond which the Standard plan costs over 80 US$ per month, and the Premium plan costs 150 US$ per month. Freshdesk offers an attractive rate of 15 US$ per agent per month, but it quickly scales up to a whopping 49 US$ per agent per month, with the enterprise plan costing up to 79 US$ per agent per month!
3. Limited Time or Features
Additionally, most software companies create free limited plans in terms of time or features. This means that businesses may only have access to a limited set of features or support for a limited amount of time before being prompted to upgrade to a paid plan. This can be frustrating for businesses that have come to rely on the ticketing system, only to have it suddenly become unavailable or limited in functionality.
4. Limited Customization Options
Apart from the above limitations, free ticketing systems may have other drawbacks that can affect business operations. For instance, free ticketing systems may have limited customization options, resulting in a lack of branding and personalization for the business.
5. Lack of Integration
Moreover, free ticketing systems may not integrate with other tools or software that the business uses, leading to a disjointed workflow.
Try Microsoft Teams Ticketing App by TeamsWork.