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Enhance Your ISO/IEC 27001 Compliance with Custom Ticketing Workflows in Microsoft Teams

Updated: Nov 7, 2023

ISO/IEC 27001 is a rigorous framework that mandates a systematic approach to managing company and customer information based on periodic risk assessments. It's about safeguarding data, managing threats, and ensuring business continuity. By embedding a custom ticketing workflow within Microsoft Teams, organizations can gain an edge in maintaining ISO/IEC 27001 compliance.




How Ticketing with Custom Workflow in Microsoft Teams Supports ISO/IEC 27001


Custom ticketing workflows integrated into Microsoft Teams can become instrumental in documenting, managing, and resolving information security incidents. It ensures that every aspect of your information security management system (ISMS) is traceable, from risk identification to resolution, in alignment with ISO/IEC 27001 standards.


Suggested Workflow Statuses for ISO/IEC 27001 within Ticketing As A Service:

  1. Risk Identified: When a new risk to information security is logged.

  2. Evaluation: The ticket is evaluated to assess the risk's potential impact.

  3. Mitigation Plan: Development of mitigation strategies is documented.

  4. Implementation: The mitigation plan is being put into practice.

  5. Review: Post-implementation review to ensure risk has been mitigated.

  6. Audit: Preparation and execution of internal audits are tracked.

  7. Compliance Check: Ensuring all measures meet ISO/IEC 27001 standards.

  8. Resolved: The risk has been mitigated and the ticket is resolved.

  9. Improvement Implemented: Continuous improvement actions are logged.

  10. Closed: The ticket is closed with full documentation for future audits.

Compliance is not a one-time event but a continuous journey. "Ticketing As A Service" with its Custom Workflow feature is the robust solution that Microsoft Teams users need to maintain ISO/IEC 27001 standards. Streamline your information security management, ensure continuous compliance, and protect your assets with a ticketing system built for excellence.



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