Desk365 vs TeamsWork: Pricing, Features & Alternatives 2026
Dernière mise à jour : 22 oct.
Comparing Desk365 with other Microsoft Teams ticketing tools, or looking for a Desk365 alternative? Desk365 is a multi-channel help desk billed per agent, while TeamsWork Ticketing as a Service is a Microsoft Teams ticketing system that lives inside Teams and costs one flat price per organization.
Quick answer:
TeamsWork: Best for support inside Microsoft Teams with one flat price per organization, from $29.50 a month for 10 agents (300 tickets).
Desk365: Best for a multi-channel help desk with email, a web portal and chat, billed per agent from $120 a month for 10 agents.
This Desk365 vs TeamsWork comparison covers features, security, pricing, free plans and other alternatives. Jump to the section you need:
TeamsWork vs Desk365: Feature comparison
The biggest difference is where your team works: TeamsWork runs inside Microsoft Teams, while Desk365 spreads across Teams, email, a web portal and chat, as this table shows.
Feature | TeamsWork Ticketing | Desk365 |
|---|---|---|
Built only for Microsoft Teams | ✓ Chats and tabs, no separate portal | ✗ Teams plus email, web portal and chat |
One price per organization | ✓ Same price as your team grows, within your ticket quota | ✗ Adds $12 to $32 per agent a month |
Unlimited agents | ✓ Every plan | ✗ Priced per agent |
Microsoft 365 certified | ✓ Reviewed by Microsoft | ✗ Not listed by Desk365 |
Cost for 10 agents | ✓ From $29.50 a month (300 tickets) | ✗ From $120 a month |
Built-in Copilot | ✗ Connect your own AI via API and MCP | ✓ Plus and Premium plans |
Web portal and chat widget | ✗ Intake centers on Teams, plus email on higher plans | ✓ Alongside Teams and email |
Desk365 pulls ahead on customer-facing channels and built-in Copilot, and TeamsWork lets you connect Ticketing as a Service to Microsoft Copilot or other compatible AI tools through its API and MCP server.
TeamsWork vs Desk365: Security and compliance
Both apps encrypt data and address GDPR, and they differ in the audit behind them and where the data lives, as this table shows.
Security | TeamsWork Ticketing | Desk365 |
|---|---|---|
Independent audit | ✓ Microsoft 365 certified, SOC 2-based controls | ✓ SOC 2 Type II |
Hosted on Microsoft Azure | ✓ German datacenter for EU customers | ✗ Mainly AWS, with Azure for Teams bots |
Encryption | ✓ TLS 1.2+ in transit, AES-256 at rest | ✓ TLS 1.2+ in transit, AES-256 at rest |
GDPR | ✓ Self-service data processing agreement | ✓ States full compliance |
HIPAA | ✓ Documented safeguards, no official certification | ✓ HIPAA controls on Premium |
If your organization already trusts Azure and Microsoft's review process, TeamsWork is a Microsoft 365 ticketing system that fits that approval path. Ask either vendor for its audit documentation before you sign.
Desk365 pricing (2026): plans and per-agent cost
Desk365 costs $12 to $32 per agent per month and the bill grows with every hire, while TeamsWork charges one flat price per organization with unlimited users.
Desk365 (billed annually):
Plan | Per agent, per month | 10 agents, per month | Adds |
|---|---|---|---|
Free | $0 | $0 | 50 tickets a month |
Standard | $12 | $120 | Email, Teams and portal ticketing, SLA reminders, knowledge base |
Plus | $22 | $220 | Round-robin assignment, CSAT surveys, time tracking, Copilot |
Premium | $32 | $320 | Asset management, audit logs, HIPAA controls |
TeamsWork Ticketing (yearly billing, whole organization, unlimited users):
Plan | Per month | Tickets per month |
|---|---|---|
Free | $0 | 30 |
Premium | $8.75 | 100 |
Professional | $29.50 | 300 |
Leader | $88.50 | 1,000 |
For 10 agents, the base subscription is $1,440 a year for Desk365 Standard and $354 for TeamsWork Professional (300 tickets a month), and the TeamsWork price stays the same when you add agents within your quota. The plans differ in features and Desk365 lists no ticket cap, so compare your volume and needs before choosing. Premium at $8.75 covers basic ticketing, while SLA, custom fields and email-to-ticket start at Professional.
If you run a small team that is still growing, a ticketing system for small business on Microsoft Teams is worth pricing before you commit to seats.
TeamsWork vs Desk365: Free plan and trial
Both apps have a free plan and a no-credit-card trial: Desk365 gives you 50 free tickets, and TeamsWork gives you 30 tickets with unlimited users.
TeamsWork Ticketing | Desk365 | |
|---|---|---|
Free plan | 30 tickets a month, unlimited users | 50 tickets a month |
Free trial | 30 days | 21 days |
The 30-day TeamsWork trial is enough time to set up a Microsoft Teams help desk inside your own Teams and run real tickets through it before you decide.
Desk365 alternatives for Microsoft Teams
The main Desk365 alternatives for Microsoft Teams, drawn from the wider field of Microsoft Teams ticketing tools, are TeamsWork, HelpDesk 365, Tikit, Zendesk, Freshdesk, Jira Service Management and Roby:
TeamsWork Ticketing as a Service: Runs inside Teams for one flat price per organization, best for support that already happens in Teams.
HelpDesk 365: Built on SharePoint and Microsoft 365, best for IT teams already on SharePoint, with more setup work.
Tikit (Cireson): ITIL-style service management built for Teams and priced per agent, so teams after flat pricing look at a Tikit alternative for Microsoft Teams.
Zendesk and Freshdesk: Multi-channel suites for external customer support, with a Freshdesk alternative for Microsoft Teams available for internal requests.
Jira Service Management: A feature-rich, per-agent platform for large IT teams, with a Jira alternative for Microsoft Teams ticketing for smaller ones.
Roby: Works on Teams and Slack and bills per agent; there is also an alternative to Roby for ticketing built for Teams only.
TeamsWork vs Desk365: Which Microsoft Teams ticketing is best?
TeamsWork fits teams that work in Microsoft Teams and want one predictable price, and Desk365 fits teams that need a multi-channel help desk.
Choose TeamsWork if:
Your support already happens in Teams chats and channels.
You want one flat price that stays the same as your team grows.
You want a Microsoft 365 certified app with no separate portal.
Choose Desk365 if:
Most requests come from customers through a web portal or chat widget.
You want Copilot built in.
You handle well over 1,000 tickets a month.
Not sure yet? The free plan and 30-day trial let you try TeamsWork inside your own Teams with no credit card.
Frequently Asked Questions
Is TeamsWork cheaper than Desk365?
For a 10-agent team, yes: TeamsWork Professional costs $29.50 a month for the whole organization, while Desk365 Standard costs $120 a month, provided your ticket volume fits the TeamsWork plan quota.
Is Desk365 native to Microsoft Teams?
Not exclusively: Desk365 supports Teams through its Support Bot and Agent Bot, and it also covers email, a web portal and chat. TeamsWork Ticketing as a Service is built only for Teams and runs inside a Teams tab with no separate portal.
Does TeamsWork Ticketing have a free plan?
Yes, TeamsWork Ticketing as a Service has a free plan with 30 tickets a month and unlimited users, plus a 30-day free trial of the paid plans with no credit card.
Is there a Microsoft 365 certified ticketing system for Teams?
Yes, TeamsWork Ticketing as a Service holds Microsoft 365 certification, meaning it passed Microsoft's review for security, privacy and compliance.
Commentaires