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Use your Email Domain name in the Email to Ticket Scenario

Updated: Jun 4

Thanks to the email-to-ticket scenario, you have the capability to provide customer support using email.

In the email-to-ticket setting, we are currently using an email address that is part of our domain name (

Some of you have expressed a preference for customers to send inquiries to a professional-looking email address rather than a lengthy and complex one. Therefore, we have come up with the following workaround:

You are the customer support of Contoso company, and let's assume you wish your customers to send their inquiries to this email address:

Step 1) Configuring the Ticketing Incoming Email parameters

Navigate to the Incoming Email setting

Incoming Email Setting

And configure as follow.

Configure Reply To Email Address

Notice that we fill the default support email with your own clean and neat email address in the 'Reply To' field, adding a professional touch to your communications.

Step 2) Configure email forwarding

Open the mailbox settings for and configure a forwarding rule.

We have now successfully configured our email address as the support email for our ticketing app. Customers can send their inquiries and replies to a straightforward and professional email address, ensuring smooth and efficient communication.

Need further Assistance?


TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.

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