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How to Create Tickets Directly from Microsoft Teams Message

Updated: Mar 25

Support requests don't always come through a ticketing portal. They show up in Microsoft Teams chats — a quick message about a bug, an HR request buried in a channel, a screenshot someone sent in a personal chat. With Ticketing as a Service, you can convert any Teams message into a support ticket without leaving the conversation, switching apps, or retyping anything manually.


How to Create a Ticket from a Teams Message

Here's how the Create Ticket from Chat feature works, step by step:

  1. Open any chat or channel in Microsoft Teams where the request appeared.

  2. Hover over the message and click the three-dot menu (…) that appears.

  3. Select "Create Ticket" and look for the Ticketing as a Service icon. If it's not visible at the top, go to More Actions to find it.

    Finding the "Create Ticket" option
    Finding the "Create Ticket" option

  4. Choose your ticketing instance in the Ticketing as a Service app that opens.

  5. Review the pre-filled ticket draft. The app automatically pulls in:

    • The message content as the ticket description

    • The message author as the requestor

    • Any embedded images attached to the message

  6. Fill in any remaining fields — priority, category, or whatever your workflow requires — then submit.

Tutorial on Creating a Ticket through Chat Message
Tutorial on Creating a Ticket through Chat Message

Converting a single chat message into a ticket takes a few seconds instead of a few minutes. Across a full support team handling dozens of requests a day, that adds up fast, and removes the risk of requests getting lost in chat history before anyone logs them.


TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.

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