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What Ticketing Tool for Microsoft Teams in 2025 to support your Customers and Employees
Explore the best ticketing tools for Microsoft Teams in 2025 to support both customers and employees efficiently.

Marc (TeamsWork)
2 days ago9 min read
204 views
0 comments


How VC Firms Can Track Investments in Microsoft Teams with CRM As A Service
Explore how CRM As A Service helps VC firms track investments seamlessly—right inside Microsoft Teams.

Marc (TeamsWork)
May 23 min read
12 views
0 comments


Transform Your Contact Form Directly Into a Lead in CRM As A Service with CRM API
Turn contact form submissions into CRM leads automatically using Microsoft Forms, Power Automate, and CRM As A Service.

Marc (TeamsWork)
Apr 301 min read
12 views
0 comments


How to View Your Team Members’ Activities in CRM As A Service Home Page
Stay updated with team activities in CRM As A Service, view current and recent actions, and keep track of progress in real-time.

Marc (TeamsWork)
Apr 302 min read
6 views
0 comments


Stay on Top of Every Interaction: Managing Activity in CRM As A Service
Easily manage every Activity—calls, meetings, tasks, and follow-ups—right from CRM As A Service in Microsoft Teams.

Marc (TeamsWork)
Apr 233 min read
10 views
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Track Every Activity, Update, and Log in CRM As A Service with History Panel
Centralize sales activity, notes, attachments, and emails in one view with the History panel in CRM As A Service.

Marc (TeamsWork)
Apr 222 min read
13 views
0 comments


Configurare un Sistema di Tracciamento delle Segnalazioni su Microsoft Teams con Ticketing As A Service
Configura un sistema di tracciamento delle segnalazioni su Microsoft Teams con Ticketing As A Service per una gestione efficace.

Marc (TeamsWork)
Apr 93 min read
4 views
0 comments


Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know
Ticketing As A Service runs on US, EU, and APAC servers. Subscribed to a different region? Here’s how to access the right one.

Marc (TeamsWork)
Mar 192 min read
31 views
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Managing Financial Deals in Microsoft Teams with CRM As A Service
Manage financial deals efficiently in Microsoft Teams with CRM As A Service—centralized tracking, collaboration, and seamless Outlook sync.

Marc (TeamsWork)
Mar 183 min read
16 views
0 comments


Resolve vs. Close & the Role of Resolution Status in Ticketing As A Service
Understand the difference between "Resolve" and "Closed" in ticketing and how resolution status improves support workflows.

Marc (TeamsWork)
Mar 122 min read
22 views
0 comments


How to Better Manage CRM by Popping Up Its Window in Teams and Bookmarking the Page in Chrome
Easily access your CRM in Microsoft Teams! Learn quick tricks to pop up the CRM window and bookmark it in Chrome for seamless navigation.

Marc (TeamsWork)
Mar 112 min read
6 views
0 comments


Accessing and View Archived Leads in CRM As A Service
Easily access and restore archived leads in CRM As A Service with the Archive View. Keep your sales pipeline organized and efficient.

Marc (TeamsWork)
Mar 102 min read
7 views
0 comments


Effortless Leave Request Management with Power Apps in Microsoft Teams
Streamline leave management with Power Apps in Teams. Automate processes, improve efficiency, and enhance workforce productivity.

Marc (TeamsWork)
Feb 254 min read
87 views
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How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!

Marc (TeamsWork)
Feb 241 min read
45 views
0 comments


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.

Marc (TeamsWork)
Feb 114 min read
20 views
0 comments


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA

Marc (TeamsWork)
Jan 282 min read
31 views
0 comments


Can I delete a ticket in Ticketing As A Service?
Tickets can't be deleted in Ticketing As A Service—archive instances or cancel tickets instead to maintain data integrity.

Marc (TeamsWork)
Jan 92 min read
69 views
0 comments


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 24 min read
40 views
0 comments


Workflow Management in Microsoft Teams with Ticketing As A Service
Microsoft Teams is the ideal platform for integrating workflow management, providing a centralized hub for communication and collaboration.

Marc (TeamsWork)
Dec 26, 20243 min read
49 views
0 comments


Maximize Your Microsoft 365 Investment with CRM As A Service
Unlock the full potential of Microsoft Teams with CRM As A Service—streamline sales and boost productivity in one place.

Marc (TeamsWork)
Dec 13, 20243 min read
23 views
0 comments
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