Hi There,
In this blog post, I'll share how to manage your TeamsWork App subscription when you have subscribed using Microsoft Teams/App Source.
Customer that subscribed using Stripe, please check this page.
Customer that subscribed using Azure, please contact us.
1) How to Download my Invoices
If you are a Microsoft 356 Admin, you access your invoices here:
If you are not a Microsoft 365 Admin, you can access you Invoices directly in Teams, please follow these steps:
Navigate to Apps menu
On the bottom part, click on Manage your apps
On the right panel, click on Subscriptions. You app subscription will appear here
If no "Subscriptions" tabulation appear, switch to old / classic Teams version.
Then navigate to Billing History
2) How to Change Plan
You can change your subscription plan directly in Teams, please follow these steps:
Navigate to Apps menu
On the bottom part, click on Manage your apps, and then Subscriptions
If no "Subscriptions" tabulation appear, switch to old / classic Teams version.
On the right panel, click on Subscriptions, and then select Ticketing / Checklist App
Select Change Plan
3) FAQ About TeamsWork App Souscription
TeamsWork subscriptions done through AppSource / Teams / Azure are entirely managed by Microsoft commercial marketplace. Please refer this documentation for more informaiton: https://learn.microsoft.com/en-us/marketplace/
Can I Cancel My Plan?
Microsoft offers a 72-hour grace period during which you can cancel a SaaS subscription. After this period, no cancellations are possible.
Can I Change Plans Before the End of the Period?
You can switch to another plan that has the same billing period. For instance, if you're subscribed to a monthly billing plan (e.g., Premium plan), you can upgrade to the Professional plan while still using the monthly billing option. In other words, you can not change your plan from monthly to yearly and vice versa.
Whenever you change your plan during a billing period, the billing is prorated according to the billing term.
For example, if you've used the Premium plan for 20 days of a monthly billing period and switch to the Professional plan, you'll be invoiced for 20/30 days of the Premium plan and 10/30 days of the Professional plan for the current month.
Need further assistance?