top of page


First and Second Line Support: How to Organize Your Customer Service
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 2, 20256 min read


How to Improve Customer Service Response Times (4 Proven Methods)
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less

Marc (TeamsWork)
Dec 30, 20246 min read


Microsoft Teams Workflow Management with Ticketing as a Service
Learn how to manage workflows in Microsoft Teams using Ticketing as a Service for automated task handling, routing, and real-time tracking.

Marc (TeamsWork)
Dec 26, 20246 min read


Microsoft 365 Ticketing System in Microsoft Teams
Microsoft 365 doesn't include a built-in ticketing system. Here's how to add one that runs natively inside Microsoft Teams.

Marc (TeamsWork)
Dec 3, 20246 min read


Unread Updates Badge Notification in Ticketing As A Service
Stay on top of ticket updates with Unread Updates Badge in Ticketing As A Service — instant alerts for unseen changes!

Marc (TeamsWork)
Nov 6, 20242 min read


Automatic Tickets List Refresh feature in Ticketing As A Service
Keep your tickets list updated automatically with Ticketing As A Service and boost efficiency with real-time refresh.

Marc (TeamsWork)
Nov 6, 20242 min read


Stay in Control of Your Budget: How TeamsWork Subscriptions and Quotas Work
This article explains quotas, what happens when you reach them, and why upgrading your plan is essential for smooth TeamsWork usage

Marc (TeamsWork)
Sep 27, 20244 min read


Enhanced Automation Capabilities in Ticketing as a Service for Microsoft Teams
Automate ticket routing in Microsoft Teams to boost efficiency, reduce errors, and resolve issues faster with Ticketing As A Service.

Marc (TeamsWork)
Aug 15, 20243 min read


Troubleshooting Subscription Issues with TeamsWork App
Need help with your TeamsWork subscription? Try these steps or contact us to get up and running smoothly.

Marc (TeamsWork)
Aug 11, 20244 min read


Microsoft Teams as a Helpdesk: How to Set One Up
See how to turn Microsoft Teams into a helpdesk, from native tools to a dedicated ticketing app.

Marc (TeamsWork)
Jun 3, 20246 min read


TeamsWork's Ticketing as a Service is Microsoft 365 Certified
Our Microsoft 365 Certification reaffirm that we offer the Most Secure and Compliant Microsoft Teams Ticketing System on the market!

Marc (TeamsWork)
May 12, 20242 min read


Ticketing as a Service Meets GDPR Compliance Standards
Learn how Ticketing As A Service enables users to store data within the EU to meet GDPR compliance standards.

Marc (TeamsWork)
May 10, 20244 min read


How to Give Permission to Install TeamsWork Apps in Microsoft Teams
Solving TeamsWork App Installation Issues. How to Get Permission to Install Apps in Microsoft Teams

Marc (TeamsWork)
Apr 10, 20245 min read


Easily Save and Recall your Preferred Ticket List Configuration With "Views"
Quickly save and recall your ticket list preferences in the Ticketing App with Views — filters, sorting, and layout in one click.

Marc (TeamsWork)
Mar 27, 20242 min read


Owner vs Assignee vs Member - Understand roles in Ticketing As A Service
Discover the crucial distinctions between owners, assignees, and members in Ticketing As A Service, and learn how to configure them.

Marc (TeamsWork)
Mar 9, 20242 min read


Managing Users in Apps and Controling User Lists in People Picker
3 simple ways to control who appears in the people picker for your Checklist or Ticketing instance.

Marc (TeamsWork)
Feb 29, 20242 min read


Introduction to Microsoft Teams Ticketing As A Service for Employees
Easily create, manage, and track your tickets with Ticketing as a Service in Microsoft Teams, enhancing your team's workflow and communication.

Marc (TeamsWork)
Feb 28, 20242 min read


Bulk-Updates feature for Ticketing As A Service
The Bulk Update feature enables you to update multiple tickets in a single action, boosting your productivity.

Marc (TeamsWork)
Feb 20, 20242 min read


Build a Risk Register tool using Ticketing As A Service for Microsoft Teams
Discover how Ticketing As A Service in Microsoft Teams transforms risk management.

Marc (TeamsWork)
Feb 10, 20243 min read


How to Cancel Your Teamswork Subscription: Step-by-Step Guide
Step-by-step instructions to cancel your Teamswork subscription via Microsoft Teams AppSource, Azure Marketplace, or Stripe.

Marc (TeamsWork)
Jan 22, 20242 min read
bottom of page