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Introduction to Personal App in Ticketing App by TeamsWork

  • Autorenbild: Marc (TeamsWork)
    Marc (TeamsWork)
  • 24. Juni 2023
  • 3 Min. Lesezeit

Aktualisiert: 18. Juli

Introducing an exciting feature in Ticketing As A Service: the Personal App. Now, you can consolidate all your tickets across multiple instances into one convenient view, making ticket management easier than ever before.

To learn more, watch this video or read the rest of this blog post.




Discovering the Personal App

If you never used the personal tab, look for Ticketing As A Service in the left navigation menu and then pin the App, so it will always be visible in your navigation bar.


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Note: A recent Microsoft Teams update requires a Teams Administrator to grant permission for users to pin apps. If you can't see this option, please check with your IT admin. https://learn.microsoft.com/en-us/microsoftteams/teams-app-setup-policies


What’s New: A Modern, Smarter Personal App for Ticketing

We’ve given the Ticketing As A Service Personal App a full makeover, bringing not just a fresh, modern interface, but also powerful enhancements that help you work faster and smarter.

  • Expanded Ticket View : The updated layout makes better use of screen space, allowing you to see more tickets at a glance.

  • More Columns, More Clarity : We’ve added more contextual information directly to your ticket list, including status, assignee, category, and custom fields.

  • Smarter Filtering : Previously limited to simple search, the Personal App now includes powerful filtering options. You can filter tickets by status, priority, category, or assignee.


Creating a Ticket from Personal App

You can create tickets in any instance you are a member of without the need to navigate to the corresponding ticketing instance.


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Tracking Tickets from Personal App

Assuming your IT manager needs to communicate with the IT staff to restart the server. With Personal Tab, the IT manager (Alex) can create a ticket.


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The IT staff (Allan) can notice the ticket,


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And resolve the ticket from contextual menu.


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The IT manager (Alex) can easily see that the ticket is now on the resolved side, which make it very simple for the manager to monitor all resolved ticket.


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MSP External Instance: Manage Multiple Tenants from One Dashboard

If you’re an MSP or IT admin responsible for multiple Microsoft 365 tenants, the update adds powerful multi‑tenant ticketing control right in your Personal App. Previously, the app let you view tickets across all your internal instances; now you can add external ticketing instances via API. Note this requires professional plan or above to use.



Accessing the Personal App for guest users (Workaround)

If you don't have access to the personal app, another way to display it is by creating a new website tab in channel, and use this URL: https://teams.microsoft.com/l/entity/aa6b770e-6b8c-4096-9648-5239295ecadc/tenantId={TenantId}


You can find your Tenant ID by following the step-by-step guide in the "How to get Instance Link and Instance ID" section here


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See how easy it is now to create and track tickets in multiple instances.


Hope you enjoy this post.


Get ready to take your ticket management to the next level with Ticketing As A Service Personal App. Try Ticketing As A Service and unlock the power of simplified, yet efficient ticket handling.


Marc



TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.

 
 
 
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