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Troubleshooting Subscription Issues with TeamsWork App

Atualizado: há 4 horas

Hi There

Sorry to hear that you are facing an issue during the subscription process.


Unfortunately this process is directly managed by Microsoft, so we have not control over it.

 

FYI, some customers have managed to finalize the subscription using following workarounds



If none of these workarounds work for you, please allow us to raise a ticket to Microsoft on your behalf. If you are OK, we would need:

  1. A video from the moment you select our App, until it displays the error message. Make sure to switch you language to English first.  You can use this tool to do a video capture: 

        https://www.screencapture.com/ 

2. Share to us an

  • email address

  • a phone number with country code


Send all information to our contact email: marc @ teamswork.app


Rest assured our support team is committed in finding a solution for you promptly.


Already Subscribed, but It's Not Showing Up

If you've subscribed but it's not showing up, there are a couple of common reasons this might happen:

  1. The subscription hasn't been activated yet. You can follow the step-by-step activation instructions provided here.

  2. The subscription was made in a different region. This applies if you're subscribing to Ticketing As A Service, which is available in three different regions. For more details and region-specific guidance, please refer to this blog.


If none of this help, contact us with 2 screenshots:



Change Language to English

Open setting panel using gear on top right


Change language to English in Teams

 

in General, scroll down to reach the language setting

Change language and click Save and restart.


Consistent Language, Country, and Billing Country

When managing your subscription through AppSource, it’s important to ensure that language, country, and billing country information are consistent across your account settings. Inconsistent information can lead to errors during checkout or issues with your billing address validation.


  • Double-check that your billing country corresponds to your actual location and matches the payment method being used.



  • Make sure the display language matches the country selected in your subscription settings.



  • If you recently changed your country or language preferences, review your subscription details and update them if needed.


Check that our App is not blocked


As an administrator, navigate to


Lookup for our App, and the check the App status is not mentioning: Blocked

Teams admin manage apps page

Set up / Activate your Subscription


Thanks for your order pop up

If you have successfully place an order, when clicking on "Set up Subscription" Microsoft Teams will take you to Activate your subscription. (see below)


Activate subscription page

If this Activate Subscription page does not appear ...


... or if it get stuck on the loading ...

Loading stuck in Activation page

..., you can still active it by accessing Microsoft 365 Admin:

1) Navigate to SaaS products in your Microsoft 365 Admin page: https://admin.microsoft.com/Adminportal/Home#/subscriptions 2) Find the App subscription in the list. It should be in a "Pending" status. Click on it to open it


Your products page in admin center

3) Click on the "Setup account" link. This will take you to the activation page.

Setup account

If you see several items marked as "Pending Configuration," don't worry—your subscription is only valid once you have configured and activated it. You can open the other items and click "Cancel Subscription" to tidy up your SaaS subscription list.


Subscribe using other options

 

If subscribing via Teams isn’t working for you, we suggest trying alternative options, such as subscribing through AppSource, Teams Admin Center or Azure.



We understand that subscription issues can be inconvenient, but we’re here to help! If you've tried the steps above and still need assistance, feel free to reach out. Our team is dedicated to getting you up and running as smoothly as possible.



TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.


 
 
 
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