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How to Fix the Email Configuration Error in Ticketing As A Service

  • Foto do escritor: Marc (TeamsWork)
    Marc (TeamsWork)
  • há 1 dia
  • 2 min de leitura

Atualizado: há 12 horas

This guide provides a solution for a common issue encountered when setting up the Email to Ticket or Email Notification features in Ticketing As A Service.


When you try to configure a mail account for either email-to-ticket creation or for sending email notifications, a blocking pop-up appears, preventing you from proceeding. This issue occurs because the Ticketing As A Service application (TAAS) lacks the necessary permissions within your organization's Microsoft Azure environment. For security, an administrator must manually grant consent for the application to access mail services.


Step-by-Step Instructions

  1. Log in to Azure: As an administrator, sign in to the Microsoft Azure portal: https://portal.azure.com/


  1. Open Enterprise Applications: Use the top search bar to find and select the Enterprise applications service.


Enterprise Applications

  1. Find the Application: On the Enterprise applications page, search for the application based on your organization's server region:

  • Global (US) Region: Ticketing As A Service - Mail Sync Service

  • APAC (Australia) Region: Ticketing As A Service  - Mail Sync Service APAC

  • EU (EMEA) Region: Ticketing As A Service - Mail Sync Service EU


For Ticketing App installed prior to June 2025, search for an app name: TAAS



  1. Select the Application: Click on the correct application name from the search results to open its settings.


  1. Navigate to Permissions: In the left-hand menu, under the "Security" section, click on Permissions.


Permissions

  1. Grant Admin Consent: If the permissions pane is blank, this confirms the issue. Click the button labeled “Grant admin consent for [Your Organization Name]”. You may be asked to re-authenticate to confirm the action.


Admin Consent

Once consent has been granted, the necessary permissions are applied. You can now return to the Ticketing As A Service app in Microsoft Teams and successfully complete the mail account configuration. Read our blog on how to configure Email to Ticket feature.


If you need help, please don't hesitate to contact our support team.



TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.

 
 
 
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