How to Capture the Log Information about Ticketing / Checklist App in Teams Desktop
Dernière mise à jour : il y a 6 jours
Hi All,
In case you encounter an issue when using our apps, you can follow these steps to send us additional log information to help our developers fix the issue.
Log generates a lot of information, so it is important to empty the console log right before executing the action that trigger the issue.
In this blog, we’ll walk through how to capture the log when using the Teams Desktop app. Read this blog on how to capture log in browser.
Open Microsoft Teams Desktop App.
Click the three dots on top right and select settings
Click About Teams on bottom left
In the Early Access section, enable Public Preview.
If you don't see the Early Access section follow these steps:
Open Teams Admin Center: https://admin.teams.microsoft.com/policies/app-permission
Go to Setup Policies and click Global.
Enable Upload custom apps and save.
Restart Teams Desktop app for the changes to take effect
Return to Teams Desktop and Open the app you want to capture (Ticketing/Checklist)
Right click on the Teams Icon on your desktop and select Open Dev Tools.
Click on the inspect link above the URL (Ticketing / Checklist): ticketingapp4.kitameraki.com/Landing?instanceId ...
Right before executing the actions that you want to record / that trigger the issue, In the Developer Console panel, right click in the console and "Clear console" content
Reproduce the issue you want to troubleshoot
Right click in the console and click save as
Additionally right click on the bottom object and select copy object.
Open notepad and paste the copied object and save the file.
Need further assistance?
If you need help at any point during the process or if you're unsure whether your recordings captured the issue correctly, feel free to reach out to our support team.