Customer Review: Nanjing International School on Ticketing as a Service
Every school deals with a steady flow of requests that all need to reach the right person. At Nanjing International School (NIS) in Nanjing, China, those requests go through Ticketing as a Service, where tickets are created, assigned, and tracked right inside Microsoft Teams.
Dr. Shannon H. Doak, NIS's Director of Technology, shares his experience with the app below, and he rates it 5 out of 5 stars on Microsoft Marketplace. His answers explain why.
At a glance
Customer: Nanjing International School (NIS)
Location: Nanjing, China
Industry: Education
Interviewee: Dr. Shannon H. Doak, Director of Technology
Product: Ticketing as a Service
Overall rating: 5 out of 5 stars on Microsoft Marketplace
What Stands Out Most
Asked what he likes best about the app, Dr. Doak starts with flexibility.
"Fully customizable notification options, flexible categories and automated routing, and fully customizable forms and unlimited instances to meet all our requirements." — Dr. Shannon H. Doak, Director of Technology, Nanjing International School
That flexibility shows up in a few places. Notification options let the school decide how and when people hear about a ticket, and customizable forms let the school ask for exactly the details each kind of request calls for. Categories sort requests by type, while extra instances give each department its own space to work.
How It Helps Day to Day
When he talks about how the app has helped NIS, the focus is on everyday request handling.
"With its intuitive, Teams-native interface, staff can easily create, assign, and track tickets, ensuring each request is routed to the appropriate department and handled by the right person." — Dr. Shannon H. Doak, Director of Technology, Nanjing International School
Behind the scenes, automated routing does the sorting, so each new request reaches the department that should handle it.
The Support Behind the App
His praise extends to the service the school receives along with the app.
"We've been very happy with both the capabilities of the tool and the level of service we receive from the TeamsWork team." — Dr. Shannon H. Doak, Director of Technology, Nanjing International School
A Recommendation for Other Organizations
For anyone weighing up Ticketing as a Service, his recommendation is short and clear.
"If your organization is using Microsoft 365 and looking for a ticketing solution that meets people where they already collaborate, the Ticketing app is highly worth considering." — Dr. Shannon H. Doak, Director of Technology, Nanjing International School
If your school already runs on Microsoft 365, picture tickets living in the same Teams workspace you already use every day. You can see how that works for schools and universities, or start a free trial and try it with your own requests.
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