Customer Review: Unikk.me on Ticketing as a Service
Unikk.me, a Danish health tech startup, supports clinical and research organizations with secure data management systems built to meet strict EU compliance standards. During the launch of a 25-year study with 10,000 participants, the team needed a streamlined way to manage the influx of support requests and coordination tasks across teams.
To meet these demands, Unikk.me implemented Ticketing as a Service. Integrated into Microsoft Teams, the platform enabled fast issue resolution, better internal coordination, and audit-ready workflows, helping researchers and support staff stay aligned from day one.
At a glance
Customer: Unikk.me
Website: unikk.me
Customer size: Small (1-50 employees)
Country: Denmark
Industry: Health Technology / Clinical Research
Products and services: Data integration platform, consent management tools, personalized health services
Customer Challenges
Unikk.me, a fast-growing health-tech startup in Denmark, faced operational and compliance challenges while preparing for a 25-year research study with Copenhagen University involving 10,000 participants. The team needed to manage sensitive participant data in line with GDPR, NIS2, and ethical standards, while handling a high volume of support requests.
A study spanning 25 years and 10,000 participants meant that request volume would only grow, and any gaps in tracking during the launch risked compounding into bigger coordination problems later on. Without a centralized system, Unikk.me risked delays, missed tasks, and limited visibility during this critical launch.
Partner Solutions
Ticketing as a Service provided Unikk.me with the structure and tools needed to manage study-related support requests efficiently. Integrated directly into Microsoft Teams, the platform enabled the team to work from a shared, familiar workspace, making it easy to log, route, and resolve tickets in real time.
With the Professional license, Unikk.me leveraged advanced features like customizable workflows tailored to its multi-stakeholder setup. Participant queries, onboarding issues, and technical requests were assigned to the right team, with built-in tracking to monitor resolution times. During the high-traffic launch, Ticketing as a Service ensured nothing fell through the cracks, supporting smooth operations at scale.
Customer Benefits
Ticketing as a Service brought structure, speed, and scalability to Unikk.me's research support operations during one of its most high-profile projects to date. By moving from fragmented email communication to a centralized, real-time ticketing system embedded in Teams, Unikk.me ensured seamless coordination between its internal team and external research staff, laying the foundation for long-term success in a highly regulated, participant-centric study.
Integrated in Teams with customizable workflows: Ticketing as a Service integrates natively into Microsoft Teams, letting Unikk.me and its research partners manage support requests within their existing workspace. With the Professional plan, they gained access to customizable workflows built for the complex needs of large-scale health research.
Efficient handling of high-volume requests: the platform enabled fast response and tracking during the nationwide study launch, helping both internal and external teams manage thousands of participant inquiries without delays.
Scalable and budget-friendly: designed to support both lean startups and large-scale projects, Ticketing as a Service delivered the structure and efficiency Unikk.me needed.
Together, these results gave Unikk.me a support system built for the scale of its ambitions: fast enough to keep pace with a nationwide launch, structured enough to satisfy GDPR and NIS2 requirements, and flexible enough to grow alongside a study that will run for the next 25 years.
TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM as a Service, Ticketing as a Service and Checklist as a Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.
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