Customer Review: Mazars Indonesia on Checklist as a Service
Mazars Indonesia, a leading audit, tax, and advisory firm, handles accounting and tax services that rely on recurring manual tasks such as progress monitoring and control, all with strict deadlines like tax reporting and salary payments. Failing to meet these deadlines can lead to penalties and dissatisfied customers.
To address this challenge, Mazars Indonesia adopted Checklist as a Service, a tool that leverages Microsoft Teams and its ecosystem to keep teams informed and collaborating efficiently without leaving Teams. The tool has improved the team's efficiency and helped them stay on top of their deadlines.
At a glance
Customer: Mazars Indonesia
Website: mazars.id
Customer size: Medium (50-999 employees)
Country: Indonesia
Industry: Professional Services
Products and services: Audit, Tax and Advisory
Customer Challenges
Mazars Indonesia's Accounting & Tax Services team handles recurring tasks that involve many activities around progress administration, monitoring, and control. Each of these tasks comes with a strict deadline, such as paying taxes, paying salaries, or delivering accounting reports.
Without an integrated system supporting these processes, there was a significant risk of missing deadlines, which could lead to penalties and customer dissatisfaction.
Partner Solutions
Checklist as a Service enables teams to organize, collaborate, and track real-time progress while staying on top of deadlines for repetitive tasks and recurring to-do lists.
The app is particularly useful for tasks with tight deadlines, such as end-of-month accounting closing and new employee onboarding. Designed to work within Microsoft Teams, it also brings single sign-on and chatbot notifications, which enhance team collaboration and efficiency.
Customer Benefits
Checklist as a Service gives Mazars Indonesia a collaborative platform that ensures all staff are aware of their tasks and deadlines. The notification mechanism speeds up team communication, leading to faster task resolution.
Managers can easily monitor the progress of all teams and receive alerts for upcoming deadlines. By automating low-value administrative activities, the platform also frees the team to focus on delivering high-quality services to customers.
"Our new Checklist platform significantly reduces our operational risk by ensuring that we can issue reports on time, meeting our obligations with confidence. By leveraging the automation and notification mechanism of Checklist, we estimate a time-saving of 20% on all administrative activities." — Sebastian Gautier, Managing Partner, Mazars Indonesia
The results go beyond time savings: Mazars Indonesia reports a 100% target met across all its obligations, which has led to increased customer satisfaction. For a deadline-driven firm, a shared, automated task system means fewer missed obligations, less time spent on administration, and a team that knows exactly what is due and when.
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