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Introduction to Personal Tab in Ticketing App by TeamsWork

Updated: Mar 9

Starting with the new Teams update in October 2023, it now requires a Teams administrator to grant permission for users to pin apps. For more information, please refer to this link: https://learn.microsoft.com/en-us/microsoftteams/teams-app-setup-policies



Introducing an exciting new feature in Ticketing: Personal Tab, also known as Personal App, for Ticketing. Now, managing tickets from multiple instances is easier than ever before.


To learn more, watch this video or read the rest of this blog post.




Discovering the Personal Tab

If you never used the personal tab, look for Ticketing App in the left navigation menu and then PIN the App so it will always be visible in your navigation bar.

Opening Personal Tab on Ticketing as a Service by TeamsWork


Creating a Ticket from Personal Tab

You can create tickets in any instance you are a member of without the need to navigate to the corresponding ticketing instance.

Creating Ticket from Personal Tab on Ticketing as a Service by TeamsWork

Tracking Tickets from Personal Tab

Assuming your IT manager needs to communicate with the IT staff to restart the server. With Personal Tab, the IT manager can create a ticket.

Tracking and Create Ticket from Personal Tab on Ticketing as a Service by TeamsWork

The IT staff can notice the ticket,

Tracking Assigned Ticket from Personal Tab on Ticketing as a Service by TeamsWork

And resolve the ticket from contextual menu.

Resolving Ticket from Contextual Menu on Ticketing as a Service by TeamsWork

The IT manager can easily see that the ticket is now on the resolved side, which make it very simple for the manager to monitor all resolved ticket.

Tracking Resolved Tickets from Personal Tab on Ticketing as a Service by TeamsWork

See how easy it is now to create and track tickets in multiple instances.


Hope you enjoy this post.


Get ready to take your ticket management to the next level with the Personal Tab in our Ticketing App. Try Ticketing App and unlock the power of simplified, yet efficient ticket handling.


Marc



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