Ticketing as a Service: The Best Roby Alternative for Microsoft Teams Ticketing
Looking for a Tikit alternative that runs entirely within Microsoft Teams? Here's why TeamsWork's Ticketing as a Service offers more for less.
Designed for Microsoft Teams
Ticketing as a Service is built exclusively for Microsoft Teams, taking full advantage of native integrations like Microsoft Single Sign-On and Teams Chatbot notifications. Roby splits its focus across both Microsoft Teams and Slack, rather than building specifically for the Teams experience.
Unlimited Ticketing Instance
Roby's free Starter plan caps you at just 3 ticket closes, follow-ups, and assignments per week. Ticketing as a Service's free plan includes 30 tickets per month with unlimited users, so your whole team can get started without hitting a usage wall in the first week.
Custom Fields and SLA Tracking
Roby's own product materials don't mention custom fields or SLA tracking among its features.
Ticketing as a Service includes both, starting on the Professional plan ($29.50/org/month).
Reporting and Analytics
Roby's product materials don't mention reporting, analytics, or data export among its features.
Ticketing as a Service includes CSV/XL export starting on the Premium plan ($8.75/org/month), plus an optional Power BI reporting add-on (from $10/org/month) for deeper insights into tickets and agent performance.
Pay less and get more
Roby charges per agent, even though ticket volume is unlimited on its paid plans. Ticketing as a Service charges by ticket volume instead, with unlimited users included on every plan.
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Roby: a 10-agent team pays $160/month on the Team plan, or $80/month on the Friend plan.
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Ticketing as a Service: unlimited users start at $8.75/month on the Premium plan, regardless of team size.
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