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Leveraging Microsoft Power BI and Ticketing API for Advanced Reporting and Analytics
Connect Microsoft Teams Ticketing System to Power BI via Ticketing API for advanced reports and team performance analytics.

Marc (TeamsWork)
Jul 30, 20252 min read


Tracking Performance in Microsoft Teams with Your Ticketing As A Service Dashboard
Track agent workloads, spot trends, and make data-driven decisions with the all-in-one dashboard for our Teams Ticketing System.

Marc (TeamsWork)
Jul 3, 20253 min read


Manage All Ticketing Instances with the Personal App – A Must for MSPs
Manage multiple tenants with ease using the Ticketing As A Service personal app in Microsoft Teams—perfect for MSPs and IT pros.

Marc (TeamsWork)
Jun 17, 20252 min read


How to Fix the Email Configuration Error in Ticketing As A Service
Resolve the email configuration error in Ticketing As A Service by granting admin consent in your Microsoft Azure portal.

Marc (TeamsWork)
Jun 17, 20252 min read


How to Change or Upgrade Your TeamsWork Subscription
Learn how to change, upgrade, or manage your TeamsWork subscription via Microsoft Teams or AppSource with step-by-step guidance.

Marc (TeamsWork)
May 30, 20253 min read


Recreating Tickets Between Instances using the Ticketing API and Power Automate
Easily recreate tickets between instances in Ticketing As A Service using Power Automate with our step-by-step guide.

Marc (TeamsWork)
May 22, 20254 min read


Import/Upload Tickets into Ticketing As A Service from Excel with Power Automate
Import tickets from Excel into Ticketing As A Service with ease using Power Automate—fast setup, no coding required.

Marc (TeamsWork)
May 22, 20255 min read


How to Capture the Log Information about Ticketing / Checklist App in Teams Desktop
How to capture log info for Ticketing/Checklist App issues in Microsoft Teams Desktop to assist developer troubleshooting.

Marc (TeamsWork)
May 22, 20252 min read


How to Populate Custom Fields in Ticketing API for Microsoft Teams
Populate custom fields in your Microsoft Teams tickets using the Ticketing API—customized automation made easy.

Marc (TeamsWork)
May 9, 20252 min read


How to Ensure Proper Communication Between Support Teams with Microsoft Teams Ticketing System
Learn how to streamline customer support with Microsoft Teams ticketing system. Stay organized, improve accountability, and boost response times.

Marc (TeamsWork)
May 2, 20253 min read


How to Capture PSR and HAR for Troubleshooting Issues in TeamsWork Apps
Learn how to record PSR and HAR files in Incognito mode to help troubleshoot issues with TeamsWork apps efficiently.

Marc (TeamsWork)
Apr 17, 20252 min read


How to Contact Microsoft Support for Assistance
Need help from Microsoft Support? Follow these steps to raise a ticket and get assistance for your issue.

Marc (TeamsWork)
Mar 20, 20251 min read


Ticketing As A Service is Available in Multiple Regions! Here's What You Need to Know
Ticketing As A Service runs on US, EU, and APAC servers. Subscribed to a different region? Here’s how to access the right one.

Marc (TeamsWork)
Mar 19, 20253 min read


How to Configure a Shared Mailbox for Your Email-to-Ticket Feature
Learn how to configure a shared mailbox for the Email-to-Ticket feature in Ticketing As A Service to streamline support requests efficiently

Marc (TeamsWork)
Mar 4, 20252 min read


How to Create a QR Code for Easy Ticket Submission in Microsoft Teams
Easily generate a QR code to streamline ticket creation in Microsoft Teams. Just scan and open the New Ticket form instantly!

Marc (TeamsWork)
Feb 24, 20251 min read


The Ideal Ticketing System for Microsoft Teams in EU Organizations
The Ticketing System for Microsoft Teams that ensures efficiency, security, and GDPR compliance for EU businesses.

Marc (TeamsWork)
Feb 13, 20253 min read


5 Best Microsoft Teams Helpdesk Solutions for the EU: GDPR Compliance, Security & Multi-Language Support
Find the best Microsoft Teams helpdesk for the EU with GDPR compliance, EU data residency, strong security, and multi-language support.

Marc (TeamsWork)
Feb 11, 20254 min read


Maintaining GDPR Compliance in Helpdesk Operations with Ticketing As A Service in Microsoft Teams
Ensure GDPR compliance in your helpdesk operations in Microsoft Teams with Ticketing As A Service. Protect customer data and enhance support

Marc (TeamsWork)
Feb 4, 20253 min read


Ticketing As A Service for EU (EMEA) is LIVE!
Ticketing As A Service for EU (EMEA), hosted on Azure Germany West Server for faster, GDPR-compliant ticketing support across EMEA

Marc (TeamsWork)
Jan 28, 20252 min read


Ensuring Data Privacy: Ticketing As A Service Meet Australian Privacy Act Compliance Standards
Ticketing As A Service ensures compliance with the Australian Privacy Act 1988 by offering secure onshore data storage in Australia.

Marc (TeamsWork)
Jan 9, 20252 min read
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