Providing support to external customers using Guest accounts

Hi All,

Today, I will explain how to leverage an hidden gem feature from Teams: Guest user. Whether you invite your external customers as a guest in your tenant or not, using Ticketing App will help you track all your customer requests.

By giving them access to your Ticketing instance, it will provide direct communication with the support team and real-time notification, which in return will speed-up the ticket resolution.

You can invite users outside of your organization as a Guest in your Tenant following below Microsoft guide:

https://learn.microsoft.com/en-us/microsoftteams/guest-access

This might need some configuration from your Teams Administrator. Once you have invited your guests in your tenant, they can directly raise request on the Ticketing instance you have created, no additional configuration required.

If you still need assistance please don't hesitate to contact us.

Try Ticketing As A Service for free!

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TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.