Private Comment in Microsoft Teams Ticketing App by TeamsWork
- Marc (TeamsWork)
- 6 feb 2023
- 1 min de lectura
Actualizado: hace 4 días
Hi All,
Capturing comments are a great way to communicate between requestor and support team. However, from time to time, support team might want to exchange information without requestor being notified, and this the purpose of private comment feature as a private comment is invisible from the requestor.
To know more about private comment, you can either read the highlights below or watch this video for more detail explanation.
Add a private comment
Christie captures a private comment for her colleague, Megan
Only assignee list members can see the private comment
Private comments are visible only to the members of your assignee list. In this example, Diego, the requestor, can't see the private comment, but Megan and the HR colleague can, because they are on the assignee list. Private comments appear with a gray background. To control who belongs on the list, see how to set up your assignee list members.
Hope you enjoy this post about private comment
Have a nice day!
Marc
TeamsWork is a Microsoft Partner Network member, and their expertise lies in developing Productivity Apps that harness the power of the Microsoft Teams platform and its dynamic ecosystem. Their SaaS products, including CRM As A Service, Ticketing As A Service and Checklist As A Service, are highly acclaimed by users. Users love the user-friendly interface, seamless integration with Microsoft Teams, and affordable pricing plans. They take pride in developing innovative software solutions that enhance company productivity while being affordable for any budget.