Unified CRM Chat is Now Live in CRM as a Service
You can now start a dedicated Teams chat directly from any sales record in CRM as a Service. Add your teammates as chat participants, start the chat, and it appears in Teams as a thread dedicated to that opportunity. No switching between apps — replies from Teams and from the CRM both land in the same thread in real time.
Has anyone had a chance to try it yet? Would love to hear what you think!