top of page


Configure an Issue Tracking System on Microsoft Teams with Ticketing as a Service
Configure a Microsoft Teams issue tracker to log, assign, and resolve issues directly inside Teams using Ticketing As A Service.

Marc (TeamsWork)
Jan 194 min read


How to Ensure Proper Communication Between Support Teams with Microsoft Teams Ticketing System
Learn how to streamline customer support with Microsoft Teams ticketing system. Stay organized, improve accountability, and boost response times.

Marc (TeamsWork)
May 2, 20253 min read


First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Organize your customer service with first and second-line support for faster responses, better resource allocation, and improved satisfaction.

Marc (TeamsWork)
Jan 2, 20254 min read


Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less

Marc (TeamsWork)
Dec 30, 20245 min read
bottom of page