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Marc (TeamsWork)
Jan 24 min read
First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Delivering exceptional customer service isn’t just a priority—it’s a necessity. Yet, many organizations struggle with issues like slow...
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Marc (TeamsWork)
Dec 30, 20244 min read
Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less
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Marc (TeamsWork)
Mar 6, 20243 min read
Configure an Issue Tracking System on Microsoft Teams with Ticketing As A Service
You may be familiar with an issue tracking system by big companies, but did you know that you can also do the same thing on Microsoft Teams?
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Marc (TeamsWork)
Jul 23, 20232 min read
Configuring Microsoft Teams Ticketing App to Streamline Customer Service
Leveraging Microsoft Teams Ticketing App, customer support teams transforms their service operations and simplifying ticket management.
238 views0 comments
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