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Marc (TeamsWork)
Jan 24 min read
First Line vs. Second Line Support: How to Organize Your Customer Service for Maximum Efficiency
Delivering exceptional customer service isn’t just a priority—it’s a necessity. Yet, many organizations struggle with issues like slow...
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Marc (TeamsWork)
Dec 30, 20244 min read
Optimizing Customer Service Response Time for Better Results
52% of customers stop purchasing from a company due to slow response times. This can lead to a direct loss in revenue, as customers are less
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Marc (TeamsWork)
Jun 3, 20243 min read
Build Microsoft Teams Help Desk System with Ticketing As A Service
When your team relies on Microsoft Teams for daily communication, introducing separate software for help desk operations can slow things dow
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Marc (TeamsWork)
Mar 6, 20243 min read
Configure an Issue Tracking System on Microsoft Teams with Ticketing As A Service
You may be familiar with an issue tracking system by big companies, but did you know that you can also do the same thing on Microsoft Teams?
2,217 views0 comments
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