10 Best Microsoft Teams Productivity Apps in 2026
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The best productivity apps for Microsoft Teams depend on the work your team needs to organize: Microsoft Planner for tasks and projects, Power Automate for workflow automation, Approvals for sign-offs, and Ticketing as a Service, CRM as a Service, Billing as a Service, and Checklist as a Service by TeamsWork for service requests, customers, invoicing, and recurring processes.
This list covers ten apps available in 2026, from Microsoft's own features to apps from TeamsWork and other vendors that you add to Teams. If you're running a small business and want the full picture before picking individual apps, our complete guide to Microsoft Teams for small business covers what's built in and when you need something dedicated.
10 Best Productivity Apps for Microsoft Teams
Microsoft Teams supports a range of productivity apps that extend the platform beyond communication. The apps below cover service requests, customers, invoicing, recurring checklists, approvals, shift scheduling, task management, workflow automation, meetings, and time tracking.
App | Best for | Made by |
|---|---|---|
Service requests and issue tracking | TeamsWork | |
Leads, contacts, opportunities, and cases | TeamsWork | |
Quotations, sales orders, and invoices tied to CRM opportunities | TeamsWork | |
Recurring processes with clear task owners | TeamsWork | |
Approval requests and sign-offs | Microsoft | |
Shift scheduling and time-off requests | Microsoft | |
Task and project management | Microsoft | |
Meeting agendas, notes, and action items | Fellow | |
Workflow automation | Microsoft | |
Time tracking and timesheets with Teams bot commands | Jibble |
1. Ticketing as a Service by TeamsWork
Service requests shared through chat or email are often difficult to track and easy to overlook. This frequently leads to delays and unresolved issues. Ticketing as a Service gives each request its own ticket in Microsoft Teams, with the conversations, files, and updates kept together until the request is resolved.
Benefits of Using Ticketing as a Service
Every request gets an owner, a status, and a history, so nothing sits unassigned in a chat thread. Priorities, automation, and notifications let a team answer urgent tickets first and keep response times steady across departments.
How Each Department Can Use Ticketing
IT Help Desk: reporting requests, issues, and occurrences such as software bugs, printer problems, and the purchase of new computers.
HR team: submitting claims and inquiries about insurance benefits and leave balances is easier to manage with a structured HR ticketing workflow.
Marketing team: presenting proposals for new marketing tool development and design.
Legal team: presenting requests for things like contract writing and review.
Customer Service: managing customer issues with SLA tracking through a customer service ticketing flow.
Features of Ticketing as a Service
Unified chat
Raise a ticket and manage it until resolved
Attach images, files, and links
Send comments and collaborate within tickets
Maintain a full audit trail
Control ticket confidentiality
Support multiple languages
2. CRM as a Service by TeamsWork
CRM as a Service keeps leads, contacts, opportunities, and cases in Microsoft Teams, where sales, marketing, and support teams work through them together.
Benefits of Using CRM as a Service
Customer data stays in Teams next to the conversations about it, which ends the switching between spreadsheets, emails, and standalone CRM platforms. The app connects with Outlook for email, calendar, and contacts, and follows familiar Microsoft 365 interface patterns so teams can get started without extra training. Real-time notifications tell everyone when a record changes, and custom forms and pipelines let teams adjust the app to fit existing workflows.
How Each Department Can Use CRM
Sales: sales management for tracking leads, pipelines, and deal progress. This is especially useful for teams handling manufacturing CRM in Microsoft Teams workflows such as RFQs, quotations, and post-sales coordination.
Marketing: managing and segmenting leads for campaigns
Customer service: reviewing contact details and interaction history
Management: monitoring performance, forecasts, and team productivity
Legal teams and law firms: keeping onboarding, documentation, and follow-ups organized with structured workflows for legal client intake in Microsoft Teams.
Features of CRM as a Service
Lead management
Sales opportunity management
Case management
Contacts and organizations
Custom forms and sales pipelines
Interaction and audit trail tracking
Real-time notifications
Synchronization with Microsoft 365
Multi-language support
API access
Distributed sales teams use the same pipeline visibility and deal context across locations, as in CRM for remote and hybrid teams.
Among the top CRM for Microsoft Teams options, some run inside Teams as a native app and others connect to Teams from a browser, which is the main difference between them.
CRM as a Service also works hand in hand with Billing as a Service: you can create a Quotation from an Opportunity without re-entering customer details, and each Opportunity shows its Quotations, Sales Orders, and Sales Invoices in one Associated view.
3. Billing as a Service by TeamsWork
With Billing as a Service, your sales and finance teams follow a deal from the first conversation to the final invoice in one place: a CRM Opportunity leads to a Quotation, then a Sales Order, then a Sales Invoice, all in Microsoft Teams.
Benefits of Using Billing as a Service
Billing as a Service is built on the same platform as CRM as a Service, so the two work as one connected system: you create a Quotation from an Opportunity without re-entering customer details, and every Quotation, Sales Order, and Sales Invoice tied to that Opportunity appears in one Associated view. Billing as a Service can also be used on its own, without CRM as a Service.
A Quotation converts to a Sales Order in one step, and the tax and discount rules you set apply the same way in the preview, the saved record, and the PDF.
How Each Department Can Use Billing
Sales: building Quotations from CRM Opportunities and converting them to Sales Orders.
Finance: issuing Sales Invoices with the right tax treatment and an audit trail of changes.
Service teams: keeping quoting and invoicing connected to the customer relationships already tracked in CRM as a Service.
Features of Billing as a Service
Quotation, Sales Order, and Sales Invoice lifecycle with approval and one-step conversion
Opportunity linkage to CRM as a Service, with every document in one Associated view
Shared Catalog of products and services with pricing, currency, and tax
Inclusive, exclusive, or composite tax per item
Line-level and total-level discounts, plus additional fees
PDF generation
Interaction and audit trail tracking
Real-time notifications
Unified Chat and Outlook contact, calendar, and mailbox sync (Professional plan and above)
Unlimited users on one subscription per organization
Multi-language support, including English, French, Spanish, Portuguese, and German
A quotation that starts in the sales pipeline is the situation behind CRM with invoicing tools in Microsoft Teams, where Billing and CRM work as one pair.
4. Checklist as a Service by TeamsWork
Recurring workflows need consistency and structure, and without clear steps, teams risk skipping tasks or missing deadlines. Checklist as a Service helps teams manage recurring processes inside Microsoft Teams by providing structured checklists with clear task ownership and real-time progress tracking.
Benefits of Using Checklist as a Service
Structured checklists ensure every step in a process is completed in the correct order, which reduces errors and keeps recurring workflows consistent. Automated scheduling creates checklists on a set cadence, and alerts notify team members before due dates. Managers can monitor progress without constant follow-ups.
How Each Department Can Use Checklist
HR team: payroll process, employee onboarding checklist, and offboarding procedures
Accounting & Tax: month-end closure procedure, tax, and regulatory reporting
Operations: inventory checks and quality control routines
Facility management: safety inspections and compliance checklists
Features of Checklist as a Service
Create checklists with detailed task breakdowns
Manage tasks until resolved
Attach images and files and send comments
Use templates for recurring checklists
Automatic checklist creation through scheduling
Automatic alerts for upcoming due dates
Dashboard and export options
5. Microsoft Teams Approvals
Microsoft Teams Approvals handles an approval request in one workflow: you submit it, it goes to the approvers you designate, and everyone can follow its status.
Benefits of Using Microsoft Teams Approval
A requester sees the status of an approval in real time and stops chasing approvers by hand. Approvers answer from the workspace they already use, and every approval is recorded in the Approvals app.
How Each Department Can Use Microsoft Teams Approval
HR: time-off requests, expense claims, and benefits approvals
Accounting: invoice and financial approvals
Operations: purchase orders and logistics approvals
Education: student registration, grade submissions, and research proposals
Features of Microsoft Teams Approvals
Request submission through the Teams interface
Real-time approval tracking
Designated approvers
Notifications for approval outcomes
Approval history in the Approvals app
6. Microsoft Teams Shifts
Microsoft Teams Shifts is a scheduling tool built into Teams that lets managers create schedules, assign shifts, and handle time-off requests while giving team members visibility into their own schedules.
Benefits of Using Microsoft Teams Shifts
Managers and team members share the same view of assigned shifts, which reduces scheduling conflicts and last-minute changes. Time-off requests are submitted and approved in Teams, so coverage gaps are easier to anticipate.
How Each Department Can Use Microsoft Teams Shifts
HR: building and managing employee schedules across departments
Operations: coordinating shift-based teams and tracking attendance
Facility management: aligning staffing with facility and equipment usage
Features of Microsoft Teams Shifts
Schedule creation and shift assignment, including open shifts
Availability and shift swap requests
Time-off request and approval workflow
Time clock for clocking in and out
Built into Microsoft Teams
7. Microsoft Planner for Task and Project Management
Microsoft Planner is a task and project management tool inside Teams that lets you create, assign, and track tasks across plans, with a unified view that now brings together personal tasks, team plans, and project work in one place.
Benefits of Using Microsoft Planner
Task ownership and deadlines are visible to everyone on the team, which reduces the need for manual status updates. The unified Planner app consolidates what was previously split across Tasks by Planner and Microsoft To Do, so teams manage both individual and shared work from a single app. Copilot in Planner, which Microsoft labels a preview, can generate tasks and plans for users with a qualifying Microsoft license.
How Each Department Can Use Planner
Accounting: tracking reporting deadlines and budgeting tasks
Operations: managing cross-team tasks and project milestones
Features of Planner
Task creation with due dates, priorities, and assignments
Grid, board, schedule, and charts views
Notes, attachments, and comments per task
Progress tracking across plans
Personal and shared task management in one app
Available in Microsoft Teams
8. Fellow for Meeting Management in Teams
Fellow covers a meeting from start to finish in Microsoft Teams: the agenda before the call, the recording and summary after it, and the action items with their owners.
Benefits of Using Fellow in Teams
Earlier notes and decisions appear before the call, so your team starts from what was already agreed, and every action item leaves the meeting with an owner and a due date. The app is added from the Teams app store and runs as a separate product from Microsoft Teams.
Features of Fellow in Teams
Collaborative agendas attached to calendar invites
Earlier notes and decisions shown before the call
Real-time recording and transcription, with or without a bot
AI summary with decisions and action items that have owners and due dates
Searchable transcript, plus plain-language questions about past meetings
Recaps shared through Teams or email, with optional password protection
Recording notice for attendees before auto-recorded meetings
9. Power Automate in Microsoft Teams for Workflow Automation
Repetitive admin work takes time away from higher-value tasks. Power Automate in Microsoft Teams runs routine workflows such as approvals, notifications, and data updates, so people spend less time on manual follow-up.
Benefits of Using Power Automate
A flow runs the same steps every time, so repetitive admin work stops depending on someone remembering it. Third-party services can be connected, and flow analytics show how often each flow runs and where it fails.
How Each Department Can Use Power Automate
HR: automating data entry, onboarding steps, and scheduling, including leave request management with Power Apps
Accounting: automating invoicing, expense tracking, and budget reporting
Facility management: automating room reservations and maintenance request workflows
Features of Power Automate
Workflow automation for repetitive tasks
Customizable flows with conditional logic
Event-based triggers
Integration with SharePoint, OneDrive, Dynamics 365, and third-party services
Flow analytics and performance monitoring
10. Jibble for Time Tracking in Teams
Jibble tracks time in Microsoft Teams through a bot: your team types a command to clock in, and managers see who is working on what.
Benefits of Using Jibble in Teams
People clock in with a message in Teams, and managers read the same timesheets there. Jibble states that its time tracking is free for an unlimited number of users. Setup means creating a Jibble account, connecting Teams in Jibble's Integrations settings, and inviting team members whose email addresses match their Teams accounts.
Features of Jibble in Teams
Clock in and out with bot commands, such as typing "in"
Team view of who is clocked in and what everyone is working on
Daily summaries, weekly timesheets, and logs
Real-time reminders and alerts in Teams
Jibble dashboard embedded in Teams
Report export to XLS or CSV
Once added through the Apps section, productivity tools appear as tabs, personal apps, or automated workflows that teams use alongside chat and meetings.
Which Microsoft Teams Apps Work Best for Project Management?
Microsoft Planner is the main project management app in Teams, because it creates, assigns, and tracks tasks across plans with grid, board, schedule, and charts views. Recurring work such as onboarding or month-end closing fits Checklist as a Service better, since it adds templates, scheduled checklists, and alerts before due dates.
Which Microsoft Teams Apps Help Track Team Productivity?
Jibble and Microsoft Planner help track team productivity, each from a different angle: Jibble records hours with Teams bot commands and timesheets, while Planner tracks task progress across plans.
How to Choose the Right Productivity App?
The right tool should solve a specific problem your team already faces inside Teams. Start by identifying where work slips: requests getting lost in chat, tasks without clear owners, customer data scattered across platforms, or recurring processes that depend on memory.
From there, narrow by use case:
For service requests and issue tracking: Ticketing as a Service
For customer and sales pipeline management: CRM as a Service
For quotations, sales orders, and invoices tied to CRM Opportunities: Billing as a Service
For recurring process management: Checklist as a Service
For task and project coordination: Microsoft Planner
For workflow automation: Microsoft Power Automate
For approval workflows: Microsoft Teams Approvals
For shift scheduling: Microsoft Teams Shifts
For meeting agendas, notes, and action items: Fellow
For time tracking: Jibble
Prioritize tools that run natively inside Teams and need minimal onboarding, because a tool that fits into existing workflows gets adopted faster and delivers value from day one.
Conclusion
Microsoft Teams supports a full range of productivity tools that cover structured request management, task coordination, customer relationships, invoicing, approvals, scheduling, meetings, and time tracking without requiring teams to leave the platform. The right combination depends on where your team currently loses time and how work is organized today.
For teams that need structured request management, sales pipeline tracking, quoting and invoicing, or recurring process control inside Teams, Ticketing as a Service, CRM as a Service, Billing as a Service, and Checklist as a Service by TeamsWork are purpose-built for that work and integrate directly with Microsoft 365.